melissa_silva

Q: iPhone 6s Plus Camera Not Working

Has anyone else had a problem with their rear camera on the iPhone 6S plus? My 5S used to take AWESOME pictures. It was my main camera for all my kids' pictures, etc. I upgraded to the 6S plus thinking I will be getting an even better camera - wrong it's been horrible. No picture is ever in focus, every single picture is blurry/noisy. Even with the flash or in a bright/outdoor light. The motion blur is horrible even with a tiny little bit of movement. The camera also hangs alot when I open the app (it will show everything as very dark and choppy for a good 20-30 seconds before it "kicks in" and goes back to normal). I know there is a replacement program for the iPhone 6 Plus camera, but not the 6S plus. What is up with this? I need this fixed, like now. All the pictures I took of my kids on Halloween trick or treating are blurry... those are moments I can't get back

 

Thank you!!

iPhone 6s Plus, iOS 9.1

Posted on Nov 3, 2015 7:57 AM

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Q: iPhone 6s Plus Camera Not Working

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  • by razmee209,Apple recommended

    razmee209 razmee209 Nov 3, 2015 9:28 AM in response to melissa_silva
    Level 7 (33,766 points)
    Nov 3, 2015 9:28 AM in response to melissa_silva

    melissa_silva wrote:

     

    Has anyone else had a problem with their rear camera on the iPhone 6S plus? My 5S used to take AWESOME pictures. It was my main camera for all my kids' pictures, etc. I upgraded to the 6S plus thinking I will be getting an even better camera - wrong it's been horrible. No picture is ever in focus, every single picture is blurry/noisy. Even with the flash or in a bright/outdoor light. The motion blur is horrible even with a tiny little bit of movement. The camera also hangs alot when I open the app (it will show everything as very dark and choppy for a good 20-30 seconds before it "kicks in" and goes back to normal). I know there is a replacement program for the iPhone 6 Plus camera, but not the 6S plus. What is up with this? I need this fixed, like now. All the pictures I took of my kids on Halloween trick or treating are blurry... those are moments I can't get back

     

    Thank you!!

    Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support

     

    if the link doesn't help and you want it fixed now, then schedule an appointment with the genius bar and take your phone into the Apple store and have it examined.

     

    Suggest you backup your phone first before going in.

  • by mjm24,

    mjm24 mjm24 Nov 16, 2015 9:04 AM in response to melissa_silva
    Level 1 (4 points)
    iPhone
    Nov 16, 2015 9:04 AM in response to melissa_silva

    I am having very similar issues, more difficult to capture kids (without blur) with this phone as opposed to the 5s I used to have.  The quality and grainy-ness of the photos is worse than my wife's iPhone 6.

  • by melissa_silva,

    melissa_silva melissa_silva Nov 16, 2015 9:14 AM in response to mjm24
    Level 1 (6 points)
    Nov 16, 2015 9:14 AM in response to mjm24

    I brought my phone to the Apple store and they actually gave me a whole new phone. The camera is MUCH better, although it still is not as quick to focus as my 5S. I'm still getting some blur on pictures (more than I did on my 5S) but in general it is much, much better.

  • by mjm24,

    mjm24 mjm24 Nov 16, 2015 9:17 AM in response to melissa_silva
    Level 1 (4 points)
    iPhone
    Nov 16, 2015 9:17 AM in response to melissa_silva

    Thanks for the reply!  I was hoping to avoid that but it might be something I have to do since it is so tough to get clear picture.