Share button not working

Hello,


I have a Macbook Pro Retina 13', mid 2015.


Today I tried to share a file with airdrop like I'm used to do always.

Right click on the file, share -> but as soon as i click either email, airdrop or imessage, nothing happens.

Moreover, if I try to share a web page from safari, the browser freezes and I have to close safari.


Is there any solution?


Thanks

MacBook Pro with Retina display, OS X El Capitan (10.11.1)

Posted on Nov 3, 2015 2:14 PM

Reply
11 replies

Nov 4, 2015 8:40 AM in response to alessandro51

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Nov 3, 2015 3:24 PM in response to alessandro51

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Mar 19, 2016 10:47 PM in response to Linc Davis

I have the same problem. This is the Console text:


Should I do what you suggested on your latest post (nov 4)?


19/3/16 23:33:58,231 pkd[528]: enabling pid=54548 for plug-in com.apple.Notes.SharingExtension(1.2) 2DAC9E68-CC33-459C-8805-1F7DC2351111 /Applications/Notes.app/Contents/PlugIns/com.apple.Notes.SharingExtension.appex

19/3/16 23:33:58,259 secinitd[540]: No AppSandbox cache present.

19/3/16 23:33:58,315 com.apple.Notes.SharingExtension[54560]: ### Failed to load Addressbook class CNContactNameFormatter

19/3/16 23:33:58,318 com.apple.Notes.SharingExtension[54560]: plug-in sdk "com.apple.share-services" not registered

19/3/16 23:33:58,318 com.apple.Notes.SharingExtension[54560]: plug-in sdk "com.apple.share-services" not registered

19/3/16 23:33:58,319 com.apple.xpc.launchd[1]: (com.apple.Notes.SharingExtension[54560]) Service exited due to signal: Illegal instruction: 4

19/3/16 23:33:58,319 diagnosticd[148]: error evaluating process info - pid: 54560, puniqueid: 54560

19/3/16 23:33:58,319 Safari[54548]: plugin com.apple.Notes.SharingExtension interrupted

19/3/16 23:33:58,319 Safari[54548]: Hub connection error Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.Notes.SharingExtension" UserInfo={NSDebugDescription=connection to service named com.apple.Notes.SharingExtension}

19/3/16 23:33:58,319 Safari[54548]: --error: [ShareKit] error in -[NSExtension beginExtensionRequestWithInputItems:completion: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.Notes.SharingExtension" UserInfo={NSDebugDescription=connection to service named com.apple.Notes.SharingExtension}

19/3/16 23:33:58,330 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[54561]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

Apr 3, 2016 6:33 PM in response to Linc Davis

I have the same problem! In my case this always happened! Below the little part of log.

I have one MacBook Pro with Retina display, OS X El Capitan (10.11.4)



Process: ShareMail [2960]

Path: /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/ShareMa il.appex/Contents/MacOS/ShareMail

Identifier: ShareMail

Version: 1.0 (454.21)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: ShareMail [2960]

User ID: 501



Date/Time: 2016-04-03 21:15:11.824 -0300

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 11

Anonymous UUID: 375EBF3B-3A78-B272-0295-60940DB8C934


Time Awake Since Boot: 1800 seconds



System Integrity Protection: enabled



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY



Application Specific Information:

Configuration error: No SDK cache entry for extension!



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libxpc.dylib 0x00007fff93902046 xpc_bundle_create_main + 442

1 libxpc.dylib 0x00007fff93901cdc xpc_main + 64

2 com.apple.Foundation 0x00007fff8db64bf3 -[NSXPCListener resume] + 160

3 com.apple.pluginkit.framework 0x00007fff90cb8e44 -[PKService run] + 493

4 com.apple.pluginkit.framework 0x00007fff90cb8b25 +[PKService main] + 55

5 com.apple.pluginkit.framework 0x00007fff90cb8e86 +[PKService _defaultRun:arguments:] + 17

6 libdyld.dylib 0x00007fff951a05ad start + 1

Thread 1:

0 libsystem_kernel.dylib 0x00007fff8b7305e2 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9a5db578 _pthread_wqthread + 1283

2 libsystem_pthread.dylib 0x00007fff9a5d9341 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff8b730efa kevent_qos + 10

1 libdispatch.dylib 0x00007fff99b0b165 _dispatch_mgr_invoke + 216

2 libdispatch.dylib 0x00007fff99b0adcd _dispatch_mgr_thread + 52


is there any solution?

Oct 28, 2016 2:23 PM in response to alessandro51

I have this problem to and this is the console query info as per the instructions here




Oct 28 14:16:59 MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Oct 28 14:17:01 MacBook-Pro com.apple.xpc.launchd[1] (com.apple.ReportCrash[1224]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

Oct 28 14:17:09 MacBook-Pro com.apple.xpc.launchd[1] (com.apple.quicklook[1225]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Oct 28 14:17:09 MacBook-Pro com.apple.xpc.launchd[1] (com.apple.messages.ShareExtension[1223]): Service exited due to signal: Killed: 9 sent by launchd[1]


I found this as a temp workaround of the share using imessage not working


I am using sierra as well I did what was suggest here:

I unchecked the contacts on icloud settings and then tried the share via imessage and it worked. Then I checked back on the contacts on icloud contacts and it worked again

I did this from safari, when I tried from a file folder it did not, so I went back to uncheck the contacts on icloud and repeated the sequence described above and it worked

It seems to me that from each place you want to share something via imessage you have to turn off contacts, try it, turn it back on again and this seems to correct whatever it is that was wrong

But after a little while it stops working again if you have contacts activate in icloud

I guess the next step is to try to loggoff from the icloud account and re login to see if this gets fixed

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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