Music app sticks on splash screen.

Question

Music app sticks on splash screen.

Yesterday I began to have a problem with the music app on my iPhone 6 and iPad Air 2, both running iOS 9.1.

When I open the app, it shows the Apple music splash screen where everybody is waving their hands in the air like they just don't care. It just sticks on that screen, and never opens the app.

I have tried force closing the app, restarting the iPhone and iPad, and turning off Settings / Music / "Show Apple Music".

None of this has made any difference.

I don't want to use the Apple music service or anything, I just want to listen to my own music that is on my iPhone and iPad.

iPad Air 2 WiFi, Cellular

Posted on Nov 3, 2015 9:41 PM

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Answer 1

Nov 5, 2015 9:07 PM in response to JethroMcMullan

Seems like this is an isolated problem, but I'll post my findings in case anyone else get it.

I phoned Apple support on 0800 444 426, and got a very helpful lady who suggested resetting all settings via [I]Settings / General / Reset / Reset all settings.[/I]

This fixed the problem on my iPad, but not on my iPhone. She suggested doing a full backup / wipe / re-install of iOS via iTunes. I will try this if I have time over the weekend.

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Answer 2

Nov 5, 2015 9:09 PM in response to JethroMcMullan

Incedentally, I notice that when I reset all settings on my iPhone, my Macbook gets kicked of my wifi network, and forgets the password. Anyone know if this is normal? (I did it twice and it happened both times, with my iPhone, but not with my iPad).

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Answer 3

Nov 6, 2015 5:27 AM in response to JethroMcMullan

I too still have that problem intermittently on my iPhone 5s since 9.1.

I have to close/restart the app. Not needed so far to switch off/on the phone

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