Age requirement preventing access to Yahoo Mail from iPhone
For the past few weeks, my kids have been unable to access their Yahoo Mail accounts through an iPad mini running iOS 9.1 Previously, they did not have any problems with their email accounts.
They have been asked to re-enter their Yahoo passwords in the settings page. When they do so, they get the following error message from Yahoo:
"Uh oh. You must meet certain age requirements to be able to perform this action. Please visit our Help Center for more information."
The Yahoo Help Center is of no help at all. There are no email restrictions that would be expected to cause this problem.
Interestingly, this seems to be a problem unique to iOS 9.x. They were also able to access their mail accounts from my iPhone 5 running 9.1, but now they're getting the same error message. However, both kids have an iPhone 4 running iOS 7.1 and they have no problems accessing their email accounts from those devices. It's not a problem with their Yahoo Mail accounts, as they are able to log on from a desktop computer without issues. The
I've only seen a rare comment about this problem in my searches for answers, which I find surprising because I would expect a lot of people to have encountered this issue. Does anyone have ideas about how to fix it? I've tried deleting an email account from the iPad and adding it again, but I get the same error message as above.
Anyone have ideas about how to work around this?
Thanks.
iPhone 5, iOS 9.1