-
All replies
-
Helpful answers
-
Nov 5, 2015 9:43 AM in response to iloveyou11by norm123,Hello iloveyou11,
I understand that you are having issues accessing the App Store. Let's see if we can get that working for you.
I would start with taking a look at the article below. I know it makes reference to the iTunes Store, but is relevant for similar issues with the App Store as well. I have quoted the section specifically for iOS devices to help you out.
If you can’t connect to the iTunes Store
https://support.apple.com/en-us/HT201400
On your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
Let me know if this helps you out or need further assistance.
Take care
