iloveyou11

Q: cant  get  into  my  app  store  on  ipod touch

cant  get  into  app  store  with  ipod  touch  6  gen

iPod touch, Windows 7

Posted on Nov 3, 2015 10:15 PM

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Q: cant  get  into  my  app  store  on  ipod touch

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  • by norm123,

    norm123 norm123 Nov 5, 2015 9:43 AM in response to iloveyou11
    Community Specialists
    Nov 5, 2015 9:43 AM in response to iloveyou11

    Hello iloveyou11,

    I understand that you are having issues accessing the App Store. Let's see if we can get that working for you.

    I would start with taking a look at the article below. I know it makes reference to the iTunes Store, but is relevant for similar issues with the App Store as well. I have quoted the section specifically for iOS devices to help you out.

    If you can’t connect to the iTunes Store
    https://support.apple.com/en-us/HT201400

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    Let me know if this helps you out or need further assistance. 

    Take care