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Psakala

Q: Hello there! I would like to know the# I can use to call you. I have problem with iPad. I bought an iPad but the owner can't disable "Find my iPad feature" because he can't remember his Apple ID password. We failed to recover it because he couldn't r

Hello there! I would like to know the number I  can use to call you. Am currently in Zambia, but on the list of countries you can offer support, Zambia is not present. I have problem with iPad. I bought an iPad but the owner can't disable "Find my iPad feature" because he can't remember his Apple ID password. We failed to recover it because he couldn't remember the recovery email address either.

please help.

iPad Mini, iOS 7.1.1, null

Posted on Nov 3, 2015 11:14 PM

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Q: Hello there! I would like to know the# I can use to call you. I have problem with iPad. I bought an iPad but the owner can't disab ... more

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  • Helpful answers

  • by Michael Black,

    Michael Black Michael Black Nov 4, 2015 12:30 PM in response to Psakala
    Level 7 (24,590 points)
    Nov 4, 2015 12:30 PM in response to Psakala

    There is nothing that you can do. Apple will help the originally owner to recover their password, but they won't talk to you as you are not the owner of record of the device that is activation locked. Tell the original owner to call Apple support and ask them for help recovering their AppleID used for their iCloud login. Only the original owner can remove activation lock so they are the one who needs to talk to Apple.

  • by Briansyddall,

    Briansyddall Briansyddall Nov 4, 2015 12:59 PM in response to Psakala
    Level 6 (8,753 points)
    Apple Watch
    Nov 4, 2015 12:59 PM in response to Psakala

    Hi

    You are not talking to Apple nobody hear works for Apple this is just a forum for users

    Of Apple products and we try to help with software problems .

    But with out knowing the apple ID ipad is locked to the only thing you can do is to get

    Your money back you will NOT be able to use with unknown accivation lock

    The only thing the owner  can do is go to iforgot.apple.com

    You cannot do this it must be the first owner .

    Cheers

    Brian ( UK )

  • by Psakala,

    Psakala Psakala Nov 5, 2015 11:18 AM in response to Michael Black
    Level 1 (0 points)
    Nov 5, 2015 11:18 AM in response to Michael Black

    Thanks for your response.

    Actually i was helping the original owner to recover his apple ID, but he can't remember his recovery email address. Not even the security questions to helps us recover, so i was wondering wether they can help us recover or unlock "Find my IPad" for us.

    I Haven't found a way of talking to them. If you know of any link, please help me.

    THANKS

  • by Psakala,

    Psakala Psakala Nov 5, 2015 11:22 AM in response to Briansyddall
    Level 1 (0 points)
    Nov 5, 2015 11:22 AM in response to Briansyddall

    Thanks for your advise. And sorry I didn't realise that i was not talking to Apple.

    Thank you

  • by Michael Black,

    Michael Black Michael Black Nov 5, 2015 11:27 AM in response to Psakala
    Level 7 (24,590 points)
    Nov 5, 2015 11:27 AM in response to Psakala

    If the original owner cannot retrieve their account info at iforgot.apple.com they can call Apple at the "contact us" link at the bottom of this web page and ask for help. Or, the original owner can take the device itself and documented proof of their original purchase to Apple for help removing activation lock.

     

    As I said, Apple is not going to discuss this with you but solely with the original owner - they are the only one who can get help with this.