1 Reply Latest reply: Nov 14, 2006 7:54 AM by b noir
timwilson Level 1 (0 points)
Every time I try to transfer music into itunes my computer crashes. It has already ruined one hard drive and is still happening with a brand new hard drive

Windows XP
  • b noir Level 9 (72,060 points)
    are you getting any sort of blue screen? if so, what numerical and text codes are you getting with it? (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)

    if the blue screen mentions a specific file, let us know what that is called too. (exact spelling, please.)

    here's a reference on the sorts of things i'm asking about:

    Troubleshooting Windows Stop Messages

    if you're not seeing a blue screen (or just a flash of one), we can use this technique to make hidden blue screens appear for us:

    1) Open your system control panel (Start->Control Panels->System).

    2) Select the "Advanced" tab.

    3) Click the "Startup and Recover" section's "Settings" button

    4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.