I know that the remote works, based on that I was able to restart my Apple TV from pressing the menu and home button down at the same time until the light flickered on the device, but when I try to swipe down on the Siri Remote to select country or region, it doesn't work. I think it skips/skipped the Siri Remote pairing.
Apple TV (4th generation)
Hi
Charge Remote for an hour if its been in box for 2 months it may be
Almost flat set up then charge overnight .
Cheers
Brian ( UK )
I did charge it overnight.
Hi,
Were you able to fix the problem? I have the exact problem. I will try to charge the remote.. But can someone confirm that this will solve the problem?
Thanks !
I have the same problem. Apple support told me on the phone that I have to bring it in to an Apple Store to get it reset. Apparently there is supposed to be a screen before the country selection screen where it pairs with the remote, but that screen never appeared. They also said I could reset it if I had one of the older aluminum Apple TV remotes, but I don't have one so I have to go to the store today.
In case someone is having the same problem, I found the solution. You have 2 options:
1- If you have an old Apple TV remote, you can use it to get to the main menu by following the steps.. Then Proceed with a RESTORE from the settings (In System). This will download some files and restore the Apple TV to Factory reset. It took me about 10 mins. I was then able to use the original remote !
2- If you don't have another remote from an old Apple TV, bring it to an Apple store and they will restore it to factory setting for you.
Good luck
My Apple TV screen won't get past the Select Your Country or Region screen
