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Iphone unlocked but showing no signal on all networks apart from original carrier!

Hi,

I have an Iphone 5s 16gb. It is currently on the latest iOS and the carrier is Three.

I purchased this second hand PAYG phone and was told that the phone was already unlocked to all networks. The current carrier was Three and was working perfectly with full signal. I tried to insert a registered GiffGaff sim however it would either show 'No service' Or it would show 'GG' but with only 1 signal strength. This would switch from time to time. I waited 2 weeks to see if this would change but it did not. I then visited a phone shop. I told the guy about the issue & he made me try different sim cards apart from Three, as I already knew that this works fine. EVERY single sim card i inserted showed 'No Service' apart from the giff gaff sim which had the same impact as when i tried it myself. Even the guy at the store had no idea what to do. So i just left it & was wondering if i should just get rid of it.


I then assumed that the previous owner might have attempted to unlock the phone but probably had trouble doing so. Which left the phone in this current state. (my own little theory). So i decided to ring Three customer advisers and ask for a PAC code, hoping that when i insert a new sim it would ask me for the code but it didn't, still the same thing. This issue has gone on for 2 months, simply because i can't use all of my time on this, due to university and work commitments. I HAVE NO IDEA WHAT TO DO AND THIS IS STRESSING ME OUT! PLEASE HELP!


Like i said, i have the PAC Code in hand, it is valid for the next 30 days. I just thought it might be important to note this, even though i feel as if it won't make much of a difference


Sorry this was so long and complicated, Thanks

iPhone 5s, iOS 9.0.2

Posted on Nov 4, 2015 7:23 AM

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Posted on Nov 4, 2015 7:26 AM

It sounds as if the device is not unlocked. What other troubleshooting have you tried? If you restore the device as new in iTunes with the Three SIM installed do you receive the Congratulations, your phone is unlocked message? If not, then the device is still locked.

17 replies

Nov 4, 2015 7:32 AM in response to taymur_

I'm not sure what a PAC code is, but whatever it is has nothing to do with unlocking an iPhone. The only legitimate way to unlock an iPhone is for the carrier it is locked to request that Apple mark the phone as "unlocked" in their database. Any other way requires hacking the phone, which frequently doesn't work or causes other problems. So the first step is to call Three and ask them if they have unlocked the phone. If they have not, ask them to unlock it. You can also call Apple or visit an Apple store and ask if they phone is unlocked. They can check. If it is unlocked you may have to connect the phone to iTunes and Restore iOS using iTunes, setting it up as a New phone (you can restore your backup later if this is successful). If the phone has been properly unlocked iTunes will display a message telling you so.


Also, if the phone has NOT been unlocked you will see a message that says "Invalid SIM" when you insert a SIM from a different carrier. If you do not see this message then either the SIM is bad or is not iPhone compatible, or the phone has been hacked to unlock it. In that case all bets are off.

Nov 4, 2015 7:42 AM in response to taymur_

Three told me that the phone is unlocked, they said once you enter a new sim. You'll need this PAC code, so I'm guessing it is pretty important when unlocking an iphone. Also, it does not show 'Invalid SIM' like it is supposed to, it just shows 'No Service' on the top left corner when I use a sim from a different carrier :/ I might just end up visiting an Apple store, if i do not find a solution on here

Nov 4, 2015 8:00 AM in response to taymur_

taymur_ wrote:


Three told me that the phone is unlocked, they said once you enter a new sim. You'll need this PAC code, so I'm guessing it is pretty important when unlocking an iphone. Also, it does not show 'Invalid SIM' like it is supposed to, it just shows 'No Service' on the top left corner when I use a sim from a different carrier :/ I might just end up visiting an Apple store, if i do not find a solution on here

No, you don't need a PAC code. Three doesn't know what they are talking about. Other phones unlock with a code; iPhones do not. However, you DO have to either erase the phone or restore iOS after the phone is unlocked so it will query the Apple server to update its lock status.


To erase the phone:

  • Go to Settings/iCloud, tap Backup, and backup the phone to icloud.
  • Go to Settings/General/Reset and tap Erase All Content and Settings.
  • When the erase completes restore your iCloud backup.


To restore iOS:

  • Make sure you have the latest version of iTunes (12.3)
  • Connect the phone to your computer
  • Click on its icon in iTunes
  • Click Backup
  • Click Restore - you should see a message saying the phone is unlocked near the end of the process.
  • When the restore finishes you can restore your backup.

Nov 4, 2015 9:13 AM in response to taymur_

Okay guys, I phoned up apple and they simply said restore the phone through itunes. I did this, and it came up with a message 'Congratulations, your phone has been unlocked'. I was all good to go, waited for my phone to load up and STILL THE SAME THING! It says 'GiffGaff' but it is showing not signal strength

Nov 4, 2015 9:17 AM in response to taymur_

taymur_ wrote:


Okay guys, I phoned up apple and they simply said restore the phone through itunes. I did this, and it came up with a message 'Congratulations, your phone has been unlocked'. I was all good to go, waited for my phone to load up and STILL THE SAME THING! It says 'GiffGaff' but it is showing not signal strength

Then there is something wrong with the GiffGaff SIM.

Nov 4, 2015 10:25 AM in response to taymur_

Earlier you said you restored the phone, but not through iTunes. But iTunes is the only legitimate way to restore an iPhone. So how did you do it if not through iTunes? While there are 3rd party tools that can hack an iPhone and possibly restore it, all of them corrupt system data in the phone, so if you used one of them that is most likely the cause of the problem.

Nov 4, 2015 10:54 AM in response to taymur_

Okay, luckily i got my hands on a BRAND NEW Giff Gaff that hadn't been taken out the little case it arrives in, its about a week old. I inserted this into my Iphone AND STILL THE SAME THING!!! This is driving me crazy. It shows up saying 'GiffGaff' but still, no signal strength at all! Although it is not an activated sim, I'm assuming that i should still receive signal no matter what. I don't want to go through the process of activating the sim, buying a goodybag when in fact, it is quite likely that the problem lies elsewhere.

Iphone unlocked but showing no signal on all networks apart from original carrier!

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