HT201516: Mac OS X: How to troubleshoot a software issue

Learn about Mac OS X: How to troubleshoot a software issue
B. B. Stanfield III

Q: APP STORE failure

App Store indicates I need to run it for one update although I believe all are in place. I don't know what is installed since the application will not open. On opening the APP STORE application Featured, Top Charts, Categories and Purchased open just fine. Updates gives this error: Reference #3.f852ccc0.1446675590.1ce048b8

 

I did not find this error in a search of the Apple site nor a general internet search. As far as I'm aware nothing significant has changed with this computer. It is a 13" MacBook Pro purchased spring 2015.

 

What is the problem based on the referenced error and what is the fix?

 

Thanks all,

 

B. B.

Posted on Nov 4, 2015 2:51 PM