HT201441: Turn off Find My iPhone Activation Lock

Learn about Turn off Find My iPhone Activation Lock
Lizet_Lga
Level 1 (0 points)

Q: The person who activated the account can't be found. I have no way to reach them. How can I reset it without asking for the activation? .

Someone activated my account and my iPad was reserved I can't reach that person anymore, My iPad is added to the account and has to be removed I have to enter the Apple ID and password but I don't know it, I also can't reach that person anymore how do I reset the iPad all new again without entering the ID

iPad

Posted on Nov 4, 2015 3:23 PM

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Lizet_Lga

Q: The person who activated the account can't be found. I have no way to reach them. How can I reset it without asking for the activa ... more

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  • by Niel,

    Niel Niel Nov 4, 2015 3:26 PM in response to Lizet_Lga
    Level 10 (314,528 points)
    Mac OS X
    Nov 4, 2015 3:26 PM in response to Lizet_Lga

    If you’re the device’s original owner, you can take it and its purchase receipt to a physical Apple Store.

    If the Apple ID in question is yours, you can click here and contact Apple’s Account Security team.

    If neither of the above applies, you can’t.

     

    (135828)

  • by gail from maine,

    gail from maine gail from maine Nov 4, 2015 3:30 PM in response to Lizet_Lga
    Level 7 (27,065 points)
    iCloud
    Nov 4, 2015 3:30 PM in response to Lizet_Lga

    You cannot, unless you were the person who originally purchased and you have the original receipt. Your iPad is locked by an Activation Lock, and you have to type in the password of the ID that the device is locked to to remove it. If you cannot reach the person who signed in to iCloud on your device, then you have a brick.

     

     

    Sorry

     

    GB