HT204323: If a flashing question mark appears when you start your Mac

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richardSails

Q: Flasing envelope on my screen at start-up. Can't get into disc utility

I thought I would reformat my MacBook Pro for the first time. After restarting it, then holding down the command and R

I went into disc utililities . I selected the second HD icon down (and slightly to the right), I think when I chose the first

it didn't give me the option to "erase". So I chose the 2nd HD icon and selected erase.

 

After it was erased I know I should have gone back to the main OSX UTILITIES screen to "reinstall OSX",

but for some reason I erased the top HD icon in the disk utility window.

 

Now, when I start the computer a flashing folder appears with a question mark inside.

 

If I start the computer and hold down command and R (as I read I should), I get the spinning globe  with the message

"starting internet recovery, this may take awhile" ... which I know is supposed to appear, but the spinning

globe stops after a about 7 seconds replaced by a globe with a triangle inside it. Inside the triangle is an exclamation

mark, and under the image it says     apple.com/support

                                                                  -3001

 

The only reason I can think of for not connecting to the internet is that I'm on wifi at the library and need to accept their

terms and agreements??  Maybe I need to be hardwired.

 

Please help

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Nov 4, 2015 2:51 PM

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