Jrfromtexas

Q: Email problem on 6s plus

when I send a email to  trash a window pops up and it says cannot move to trash.

iPhone 6s Plus, iOS 9.1

Posted on Nov 4, 2015 8:07 PM

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Q: Email problem on 6s plus

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  • by braden85,

    braden85 braden85 Nov 6, 2015 8:03 AM in response to Jrfromtexas
    Community Specialists
    Nov 6, 2015 8:03 AM in response to Jrfromtexas

    Hi Jrfromtexas,

     

    I see that you are having an issue with your ability to move mail messages into your trash folder. Here is an article with some suggestions on accomplishing this task:

    "Unable to move message"

    1. Tap Settings > Mail, Contacts, Calendars. Then tap your email account.
    2. Tap Account > Advanced.
    3. Tap Deleted Mailbox and make sure that it's set to Trash.
    4. Tap Advanced, then tap Account, and then tap Done.

    Now try to move a message. If you see the error message again, follow these steps:

    1. Tap Settings > Mail, Contacts, Calendars. Then tap your email account.
    2. Tap Account > Advanced.
    3. Tap IMAP Path Prefix, and then type INBOX/.
    4. Tap Account, and then tap Done.

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

    https://support.apple.com/en-us/HT201419

     

    Thanks for coming to the Apple Support Communities!