Q: Apple remote does not work

Hi wmmbrown,

Thanks for using the Apple Support Communities!

I understand that your Apple TV Siri Remote doesn’t seem to be working with your new Apple TV (4th generation), but your previous Apple TV Remote does work. It is expected that the previous versions of the Apple TV Remote work with your new Apple TV.

To get your Siri Remote working as expected with your new Apple TV, pleas follow the suggested steps in the following article. 

Get help

If your remote isn't working, try these steps. After each step, see if your remote works:

1. Go to Settings > Remotes and Devices > Bluetooth, then select your remote. Make sure that your remote is charged and connected.
2. Restart your Apple TV.
3. Pair your remote again. Put your Siri Remote within three inches of your Apple TV, and point it at the front of your Apple TV. Then press and hold the Menu and Volume Up buttons for five seconds.

If you need help using your remote to control your TV or receiver, try these steps to set up your remote.

Charge your Siri Remote or Apple TV Remote - Apple Support

Best!