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lolo187

Q: i have changed the address of my apple id,then icloud keep on asking for the old address password

please help me

Posted on Nov 4, 2015 10:21 PM

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Q: i have changed the address of my apple id,then icloud keep on asking for the old address password

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  • Helpful answers

  • by lolo187,

    lolo187 lolo187 Nov 4, 2015 10:23 PM in response to lolo187
    Level 1 (0 points)
    Nov 4, 2015 10:23 PM in response to lolo187

    i have changed my apple id address then icloud keep on asking for the old address password and wont let me sign out

  • by gail from maine,Helpful

    gail from maine gail from maine Nov 4, 2015 11:39 PM in response to lolo187
    Level 7 (26,830 points)
    iCloud
    Nov 4, 2015 11:39 PM in response to lolo187

    If you changed your Apple ID to the new email address before signing out of iCloud on your device then you need to do the following:

     

    1.     Go to Manage your Apple ID, sign in with your current ID and change the Apple ID to your old email address. This is temporary. Do NOT verify the email address, do NOT change the password: Apple - My Apple ID

     

    2.     Go to Settings>iCloud on your device, scroll to the bottom and sign out of the old iCloud account. Enter your current Apple ID password when prompted

     

    3.     Go back to Manage your Apple ID, sign in with the old ID and the current password, and change your ID to the current email address. You may have to verify the email address again

     

    4.     Go back to Settings>iCloud and sign in with the new ID

     

    You should be all set.

     

    Cheers,

     

    GB

  • by lolo187,

    lolo187 lolo187 Nov 4, 2015 11:40 PM in response to gail from maine
    Level 1 (0 points)
    Nov 4, 2015 11:40 PM in response to gail from maine

    thanks for replying,but my main problem it wont let me sign out

    it ask me to reset my password then when i do so again it wont me sign out

     

    even the button sign out off

  • by lolo187,

    lolo187 lolo187 Nov 4, 2015 11:44 PM in response to lolo187
    Level 1 (0 points)
    Nov 4, 2015 11:44 PM in response to lolo187

    i really don't know what do

  • by gail from maine,

    gail from maine gail from maine Nov 5, 2015 11:29 AM in response to lolo187
    Level 7 (26,830 points)
    iCloud
    Nov 5, 2015 11:29 AM in response to lolo187

    What won't let you sign out? What asks you to reset your password? Did you follow the instructions and change your Apple ID back to the old email address? If so, then where are you getting the error?

     

    GB