Don't see music, which I bought a while ago. How it can be fixed?

Question

Level 1

9 points

Don't see music, which I bought a while ago. How it can be fixed?

some music records, marked with E, disappeared from Music app, but iTunes says that all of them been downloaded to the iPhone.

how I can fix the trouble?

iPhone 5s, iOS 8.3

Posted on Nov 5, 2015 12:23 AM

Reply

Answer 1

AppleJoe

Community Manager

Nov 6, 2015 12:15 PM in response to Relexey

Hi Relexey,

Thanks for using the Apple Support Communities!

From your post, it sounds like all music that is marked with an E for explicit content does not appear like it is on your iPhone. Because it seems like you have isolated the content to the explicit content, I would advise checking the restrictions on the iPhone to make sure explicit content is allowed.

About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support

Best!

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Answer 2

Relexey Author

Level 1

9 points

Nov 6, 2015 12:34 PM in response to AppleJoe

THank you for the reply!

AronChuppa's song the only from my library marked by E, so we cannot be sure about connection of the problem with restrictions.

But all restrictions in settings are turned off.

are any other recommendations? May be there any other setting wich can be checked?

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Answer 3

AppleJoe

Community Manager

Nov 6, 2015 1:53 PM in response to Relexey

Greetings Relexey,

Thanks for replying with this information. If restrictions isn’t what is causing this music to not show on your iPhone, you may want to contact AppleCare directly. Contacting Apple Support will allow us to dig into the issue further and provide you the best support possible.

Apple - Support - Topic Selection

Have a great day!

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Answer 4

Relexey Author

Level 1

9 points

Nov 6, 2015 2:06 PM in response to AppleJoe

but Apple's Moscow phone no doesn't work :-( are any another ways to touch support?

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Answer 5

AppleJoe

Community Manager

Nov 7, 2015 5:45 AM in response to Relexey

Hi Relexey,

Thanks for replying and letting me know that you are having difficulty. There are several ways you can contact Apple Support in Russia. The following link is the Apple Support link for your country and will provide you with different ways to contact AppleCare.

Официальная информация — Служба поддержки Apple

Best!

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Answer 6

Relexey Author

Level 1

9 points

Nov 7, 2015 6:44 AM in response to AppleJoe

Thank you for the link, but there only one way of possible contact - phone call, which doesn't work :-(

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