HT205358: Set up your Apple TV (4th generation)

Learn about Set up your Apple TV (4th generation)
James Hallissey
Level 1 (5 points)

Q: Cannot activate appletv 4

I Cannot activate appletv 4 because date and place cannot be set up

Posted on Nov 5, 2015 4:15 AM

Close
James Hallissey

Q: Cannot activate appletv 4

  • All replies
  • Helpful answers

  • by Moll51,

    Moll51 Moll51 Nov 5, 2015 5:04 AM in response to James Hallissey
    Level 1 (5 points)
    Nov 5, 2015 5:04 AM in response to James Hallissey

    James,

    I have two 4th gen units and had this problem on one of them and spent 2 hours on to support last night. I couldn't set it up from my phone so had to do a manual set up, this gave me the date and time errors. Apple asked if i was on a BT broadband connection which i was. So after a few attempts i managed to set it up by turning the wifi off on my phone and turned on personal hotspot. Then when setting up the ATV manually i got the Wifi select option and chose 'Other' I then put in my phone name and password which then let me set up the device.... a real pain but got there in the end..

    Good luck.  

  • by Briansyddall,

    Briansyddall Briansyddall Nov 5, 2015 5:24 AM in response to James Hallissey
    Level 6 (8,183 points)
    Apple Watch
    Nov 5, 2015 5:24 AM in response to James Hallissey

    Hi

    Charge Remote  for 1 hour then try set up

    Then later charge remote overnight .

    Cheers

    Brian ( UK )

  • by gareth72,

    gareth72 gareth72 Nov 5, 2015 5:41 AM in response to Moll51
    Level 1 (0 points)
    Nov 5, 2015 5:41 AM in response to Moll51

    If you have BT and you haven't got personal hotspot on your phone. Take the ATV4 to a friends/familys who hasn't got BT broadband. Connect to their wifi and activate using your phone. It will work fine once you reconnect at home.

     

    The reason - BT block port 123 which ATV4 needs to be on to activate. Also some other broadband suppliers use BT.

     

    Please ignore Briansyddall, if your remote turns it on i aint that !!