Why won't my phone connect to Internet on 3G signal, only LTE or Wifi?

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Why won't my phone connect to Internet on 3G signal, only LTE or Wifi?

Ive had this issue for a few months. I've been to Apple, they've said nothing is wrong with my phone. I went to Verizon and got a new SIM card, but they said the issue is with Apple. Part of my town doesn't have good LTE signal so I shut it off to use 3G. It shows great 3G signal, but when I do anything that uses data, it says no internet connection. No matter where I'm at, I have to have great LTE signal or be on wifi. I have an iPhone 6, and have the most up to date software. Where do I go from here? Has anyone else had this problem?

iPhone 6, iOS 9.1

Posted on Nov 5, 2015 8:19 AM

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Answer 1

KiltedTim

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Nov 5, 2015 8:28 AM in response to Dfletch10910

You're not by any chance trying to use an "unlocked" iPhone on the Verizon network, are you? Do you get voice service when you're outside of the LTE coverage area?

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Answer 2

Dfletch10910 Author

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Nov 5, 2015 12:36 PM in response to KiltedTim

Phone came straight from Verizon. I have LTE on data only, I have no issues with voice calls pretty much anywhere.

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Answer 3

KiltedTim

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Nov 5, 2015 12:37 PM in response to Dfletch10910

They may need to re-provision your account and re-activate your phone.

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Answer 4

Dfletch10910 Author

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Nov 5, 2015 12:39 PM in response to Dfletch10910

OH and I also did a factory reset rift before I received my new SIM card. Apple originally said it was a bad sim because my husband has an iPhone 6 as well and he doesn't have these issues at all. I can have our phones right beside each other's and his will work and mine won't.

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Answer 5

KiltedTim

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Nov 5, 2015 12:42 PM in response to Dfletch10910

The SIM would not affect 3G service on Verizon. Verizon is a CDMA carrier. The SIM isn't involved in anything other than LTE.

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Answer 6

Dfletch10910 Author

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Nov 5, 2015 12:45 PM in response to KiltedTim

What does re-provision mean?

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Answer 7

KiltedTim

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Nov 5, 2015 12:50 PM in response to Dfletch10910

Basically, it's how they define how your account is set up in their systems. (note that provisioning has no actual connection to what a customer service rep will see in their system, it's what happens on the back end that actually ties your service to their towers). You don't really need to be too concerned about how it works, but you should call them back and ask them to re-provision your line. Escalate the call until you get someone who understands what that means.

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