icloud account contact information not available

When I click on System Preferences>iCloud>Account details>Contact I get 'The contact information for this account is not available' and no way add or edit anything, there is only a grey screen with that message and a 'Done' button. Also, I'm not able to send text messages to my daughter's iPhone from my Mac Mini running OS 10.11.1. What is going on? It worked fine until last evening.

Mac mini, OS X El Capitan (10.11.1), 2.3 GHz Intel Core i5: 2 GB 1333 MH

Posted on Nov 5, 2015 9:57 AM

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3 replies

Jan 3, 2017 10:01 AM in response to fizteach

Had the same problem. My answer in 2017 is: don't use it. When I add up all the technology issues from not available to need to reauthenticate, reset a password, forgot the password, delete app and reinstall, reboot computer, yada, yada, yada, yada. If it doesn't work first time everytime I simply don't' use it unless I absolutely have to. Was going to set up the Apple Watch unlock thing, but can't get into the account. I have better things to do than to be stressed by technology.

Nov 5, 2015 10:19 AM in response to fizteach

Try signing out of iCloud completely, then sign back in. Enable all services you were using before.


Another option to verify your account info:

To verify your Account information, try going to the main site:

https://appleid.apple.com/


Sign out of Messages on your computer and then sign back in. See if that fixed the problem. Also make sure the problem is not with your daughter's phone.

Nov 7, 2015 12:59 PM in response to fizteach

Hi,


In the Contacts app are there any details ?

If it has been set to sync before and it cannot connect to the server you use for syncing it will be empty.


Does your iPhone show the details ?

i.e. is it connecting to the Server.


It can also be worthwhile checking the Time Line here. http://www.apple.com/support/systemstatus/



User uploaded file

8:58 pm Saturday; November 7, 2015


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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icloud account contact information not available

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