When I sign in to Support communities on my MAc Book Pro, I get a message "We'll be back. We are updating support communities" and will not let me go further. How do I get around this?

Looks like it must be intermittent since you have successfully posted your question.

When you get that message, it means that Apple is indeed working on the site - not an 'unplanned' failure. It seems that there is some construction going on lately.

fossil517 wrote:

This has been happening for the last week. How do I resolve this?

You don't resolve it, you wait like everyone else.

Ciao.

Try going to Safari > Preferences > Privacy > Details (below Remove All Website Data), find discussions.apple.com, and click Remove. Then restart Safari and see if there is any improvement.

fossil --

Look for all the Apple cookies. Starting with Apple.com. Delete them.

Quit Safari & then restart. This is crucial. You must quit right away.

(Discussions.apple.com is the URL, not the Cookie.)

Your suggestion did not work for me, I tried it several times (with restart).

I have the same issue as the original poster, for weeks now. I got two workarounds:

- I use another browser, Firefox instead of Safari.

- I got two Apple IDs. One of it works, the other one doesn't.

The Apple ID that did not work was an old one, the account name wasn't an email address, just a name like "Joe Doe". I went to https://appleid.apple.com/ and the first thing it asked me was to provide an email address as an account name. Then I had to verify my email address and I was done.

Now both Apple Discussions and Apple Developer work again. Maybe it was just the verification, not the addition of the email address.

Excellent, Poodle!

Thank you so much for posting your solution to this problem here for us to see.

I'm sure it will help many other readers.

🙂