Set up a bridge with TWC Arris modem and 3 Gen TC

I just upgraded to TWC extreme internet (30 mbps) and they had to switch out modem to an ARRIS TG1672G. I can't get my 3rd Gen. Time capsule to work with it by hooking it up to the Ethernet output on the modem. How can this TC be hooked up to this modem so I can use it to back up my mac mini and laptop?

Can the wireless signal from the Arris modem and the time capsule be in use at the same time?

Thanks for any help.

Time Capsule-OTHER, OS X Mountain Lion (10.8.5)

Posted on Nov 5, 2015 10:50 AM

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3 replies

Nov 5, 2015 11:53 AM in response to Rjg7983

We really need more information about your "old" modem in order to understand why the Time Capsule is not happy with the "new" modem......which is actually a modem/router or gateway type of device. By this, we mean that the Arris TG 1672G is both a modem and a wireless router in one package. There are multiple LAN <--> Ethernet ports on the back of the Arris TG 1672G.


Was your previous "modem" also a modem/router or gateway device with multiple Ethernet ports on the back the device.....or was it a simple modem....with only one Ethernet port on the back of the device? If you still have the old modem, or know the make and model number, that would be really helpful.


How can this TC be hooked up to this modem so I can use it to back up my mac mini and laptop?

Check to make sure that the Ethernet cable connects from one of the four Ethernet LAN <--> port on the Arris modem/router to the WAN "O" port on the Time Capsule. Some of the network settings on the Time Capsule may need to be changed to allow it to work correctly with the new modem/router. We will know more about this when we know more about your old "modem".


Sometimes, it is necessary to reset the Time Capsule back to factory default settings and then set it up again to work with a new "modem". We will try to avoid that if possible, but need to mention that this might be a possibility if some shortcuts that we try will not work correctly. With a new "modem", there are never any guarantees that what worked before will work the same way again.


Can the wireless signal from the Arris modem and the time capsule be in use at the same time?

Yes in most cases, although if the new modem/router and Time Capsule are located in close proximity to each other, there is a possibility of wireless interference effects between the devices. Keep the Time Capsule separated by 3-4 feet....or 1 meter...or more, if you can.

Nov 5, 2015 2:41 PM in response to Bob Timmons

Thanks for the help. The answer got me going in the right direction. I called Time Warner support and got connected with a great tech who got my Time Machine working.


This may help others with TWC and the Arris TG1672G. The tech tried several things but the one that worked was to disable the wireless router on the TG1672G which allowed the TC to be the wireless router in the Router mode: DHCP and NAT, not bridge mode. The Apple TC works much better as a wireless router that the TG1672G. The TC automatically switches from 2.4G and 5G, which the TG1672G does not do, you have to pick one frequency which may not be the best for the situation. The TC wireless router (even the 3rd Generation) has much better range, signal strength and speed.


Hope this helps other TWC users.


Thanks to Bob Timmons for all the help.

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Set up a bridge with TWC Arris modem and 3 Gen TC

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