Q: I cant sync my iphone (5c 32gb) because it requires the latest itunes version (12.3.1) but its not yet available for my country, w ... more
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Nov 7, 2015 7:57 AMby joe_7399,Hello AmandaMorejón,
Thanks for using the Apple Support Communities!
From your post, it sounds like you definitely need to update iTunes to be able to sync your iPhone, but are unable to update. Some features of iTunes may not be available in your country, but you should be able to update to the current version of iTunes.
To troubleshoot this situation, I would first suggest uninstalling iTunes by following the instructions in the following article.
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
After iTunes has been successfully uninstalled, download iTunes for your windows computer fresh using the next link.
iTunes - Download iTunes Now - Apple
When iTunes has been installed, you should be running the most current version.
Cheers!
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Nov 16, 2015 7:37 AMby turingtest2,The latest versions of iTunes for Windows 7 or later should be available wherever you are are can be downloaded from https://www.apple.com/itunes/download/ .
If you're running Windows XP or Vista Apple Software Update may fail to download a newer release which includes support for iOS 9, though not Apple Music. Use these direct downloads instead.
- iTunes 12.1.3.6 for Windows (32-bit) - iTunesSetup.exe (2015-09-16)
- iTunes 12.1.3.6 for Windows (64-bit) - iTunes6464Setup.exe (2015-09-16)
- iTunes 12.1.3.6 for Windows (64-bit - for older video cards) - iTunes64Setup.exe (2015-09-16)
See Troubleshooting issues with iTunes for Windows updates if you have any problems installing it, or for direct links to the current or other recent versions.
A feature introduced with iOS 9 referred to as app thinning or app slicing allows each device to download only the code and resources needed by that device, resulting in smaller downloads and better use of storage on the device. As a consequence the device no longer holds the universal version of the app that could be installed on any device so transferring apps is no longer supported. Hopefully Apple will make some changes to the way this works, but in the meantime you can download past purchases from iTunes and/or enable automatic downloads of app purchases to make sure that iTunes always has the apps that you want on your device. As long as you make sure all apps are present and updated in iTunes before attempting a restore there should be no loss of data. I can't confirm, but it seems a recent update means that all data is restored and apps that are not in the library are queued for download from the iTunes Store over Wi-Fi, in a similar fashion to the way restore from iCloud works.
tt2
