amit145

Q: Restore ipad

Hi,

 

I am lost with the ipad...

 

We have set up the restrictions, and entered a passcode, which we have forgotten since..

Now I would like to remove the restriction, but to do it so, we have to enter this restriction passcode again.

As I read, to reset this passcode, we have to restore the device.

 

When I try to restore it, it says, we have switch off the Find my ipad at icloud.

The device doesn't let me to switch off the find my ipad.

I read that I can remove it from my icloud account in other device, so I have done it so.

 

It says it will be erased, when the ipad goes online again.

But nothing changed.

 

Please help me, I read everything available on the web...

 

Kind regards,

A

Posted on Nov 5, 2015 10:54 PM

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Q: Restore ipad

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  • by pedro d,

    pedro d pedro d Nov 7, 2015 10:38 AM in response to amit145
    Community Specialists
    Nov 7, 2015 10:38 AM in response to amit145

    Hello amit145.

     

    It sounds like you've been very thorough in trying to restore your iPad using a lot of the steps from the following Knowledge Base article:

     

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

     

    Since you've been unsuccessful with restoring using iCloud, try the following:

     

    Erase your device with recovery mode

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Restore. 

      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
       
    4. Wait for the process to finish. Then you can set up and use your device.

    Get more help

    If you can’t force restart or use recovery mode because of broken buttons, contact Apple Support.

     

    Thanks for being a part of Apple Support Communities.

     

    Cheers.