Quandro
Level 1 (4 points)
iPhone

Q: Cannot connect to AppStore error on iPhone 6 plus

my iPhone won't let me sign in to the AppStore, whenever I try to click on sign in inside of the AppStore, the sign in menu briefly pops up then disappears and when i go into settings under the App and iTunes Store to sign in it just times out

iPhone 6 Plus, iOS 9.0.2

Posted on Nov 5, 2015 8:18 PM

Close
Quandro

Q: Cannot connect to AppStore error on iPhone 6 plus

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Nov 7, 2015 8:31 AM in response to Quandro
    Community Specialists
    Nov 7, 2015 8:31 AM in response to Quandro

    Hello there, Quandro.

     

     

     

    It definitely sounds like you're having issues connecting to the App Store on your iPhone 6 Plus. The following Knowledge Base articles provides some great steps to try to troubleshoot your issue:

     

     

     

    If you can’t connect to the iTunes Store

     

     

     

    Before you begin

    1. Make sure that you can access the Internet on your computer or device.
    2. Make sure that your computer meets the iTunes minimum system requirements.
    3. Make sure that your operating system is up to date.
      Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
      Windows: Go to Microsoft's Windows Update webpage.

     

     

    To update your iOS device, reference this article:

     

    Update the iOS software on your iPhone, iPad, or iPod touch

     

     

     

    Then proceed with these instructions from the first article:

     

    Fix issues

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Kind Regards.