Q: account disabled
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Nov 7, 2015 10:13 AMby pedro d,Hello there, karenfromwattsburg.
It sounds like you've had some fraudulent activity with your Apple ID in regards to iTunes purchases and your account has been disabled. The following Knowledge Base article offers some great recommendations for resolving issues with a locked Apple ID:
When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.
If you use two-step verification, you need to use your recovery key and a trusted device. And if you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID.
If you see a message that is different from the alerts above and you can't reset your password, contact us for help.
Once you've been able to resolve the issue with your Apple ID, you can always view purchases by following the information found here:
See your purchase history in the iTunes Store on a Mac or PC
See your purchase history
Click to open iTunes and sign in to your Account Information, or use the steps below:
- Open iTunes.
- Click Sign In, and then enter the Apple ID and password that you used to make the purchase. If you use Family Sharing, you'll see what you bought using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.
- Click your name and select Account Info from the menu.
- Enter your password again.
On the Account Information screen:
- Scroll down to Purchase History. To the right of Most Recent Purchase, click See All. It might take a moment for your Purchase History to appear.
- To see the details of a purchase, click the arrow to the left of the order date. Your most recent purchases are first.
You'll see the date, time, and web order number in the top-right corner.
If any of the information in your history doesn't match what you bought, check if it's an authorization hold, a delayed charge, a subscription renewal, or a Family Sharing purchase.
If you don't recognize a purchase, compare your purchase history to your credit or debit card statement before contacting Apple.
If you don't see your purchase, it might be hidden. Learn how to hide or unhide items in your Purchase History.
If you can't find an item that you purchased in the iTunes Store within the last 90 days, report a problem. For older purchases, contact iTunes Store support, and select Purchases, Billing, and Redemption.
Thanks for reaching out to Apple Support Communities.
Kind Regards.
