when I about to update the itunes and icloud with using Apple software update program, it says errors occured while installing the updates. What should i do to solve this problem?

Hello,

Thanks for using the Apple Support Communities!

From the looks of the screenshot you provided and the information in your post, I understand that you are having a hard time updating iTunes and iCloud for Windows. Have you tried to choose Tools > Download Only and install manually like the alert suggests?

If you have and the issue continues, there may be two different ways you can address each of the updates. You can try updating each individual application as the following articles suggest.

Get the latest version of iTunes - Apple Support

Get help using iCloud for Windows - Apple Support

If you are still having issues with the updates, you can download the latest versions of the applications directly from the next two links.

iTunes - Download iTunes Now - Apple

Download iCloud for Windows - Apple Support

Cheers!