Q: problem with link another email to Apple ID on Ipad
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Nov 7, 2015 1:25 AMby King_Penguin,Did you put a rescue email address on that account ? If you did then then reset email will have gone to that email account.
If not, and you've checked the spam folder as well as the inbox on the email account that you think the email is going to, then you should be able to reset the password by answering the account's security questions on http://iforgot.apple.com
If you can't then try contacting Support in your country to get the password reset : Contact Apple for help with Apple ID account security - Apple Support
If your country isn't on that page : https://www.apple.com/emea/support/itunes/contact.html
If they can't reset it (they will only do so if they can confirm your id and that it's your account), and if you were the original purchaser of the iPad (i.e. it wasn't bought used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it
(For info you are talking to fellow users on these forums, not iTunes Support nor Apple.)
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Nov 8, 2015 3:54 PMby boyvn78,Hi
For example I created Apple ID on email A, I use email B to talk with my friend. But now when I reactive my Ipad. It asks me the apple ID base on email B. But I don't have password for Apple ID on email B. Should I delete email B in the apple ID. I check both of them on inbox and spam but I got nothing.
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Nov 9, 2015 12:32 AMby King_Penguin,The id that are being asked for on the activation screen should be the account's primary email address. You don't have a different iTunes account in the format 'e....@yahoo.com' ? An email address can't be the primary email address on one account and an alternate email address on a different account, address have to be unique.
And if an account has a rescue email address on it then reset emails will be sent to that address - rescue email addresses are added / viewed / changed by answering the account's security questions on the Password And Security section of the account.
If you can't reset the password for the account that the iPad is locked to then try going to Apple Store or contacting iTunes Support online and see if they can/will remove the iPad from the account
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Nov 9, 2015 6:12 PMby ephemeral761,1. call apple, ask for account security
2. they will ask you account verification questions. theres 5 pages or so of things to go through, they need to verify 2 pieces of customer information. you probably have 3 security questions, so if you can answer those, a password reset email can be sent to any email of your choice. if the email address that you want it sent to was not previously on file, it will take a minimum of 24 hours until you will receive it
3. check that email, it expires 3 hours after you receive it.
4. change your password and sign back in to activate it
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if this apple email was changed from an old email to a new one
https://support.apple.com/en-us/HT203828
If you're asked for the password to your previous Apple ID in iCloud - Apple Support
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Nov 10, 2015 12:24 AMby King_Penguin,You are sure that's the id that you were using in Settings > iCloud on the iPad ? It shows in the Find My iPhone section of the account in http://www.icloud.com ?
Try going to an Apple Store or contacting iTunes Support online and see if they can remove the iPad from the account that it's locked - see my first reply
