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Nov 8, 2015 6:59 AM in response to Aimhlarryby judysings,Hi Aimhlarry,
The resource below will explain how pre-orders work in the iTunes Store. If you have questions regarding a specific order that you made, here is how to contact the iTunes Store team - https://www.apple.com/support/itunes/account/
About iTunes Store pre-orders
https://support.apple.com/en-us/HT202723About iTunes Store pre-orders
You can pre-order music and movies from the iTunes Store prior to the public release date.
If you want to purchase a movie or music from the iTunes store, but it isn't yet available, you might be able to pre-order it.
Items you can pre-order have an orange purchase button that displays the pre-order price, instead of the white price button. Most pre-order items also show the expected release date near the pre-order button.
When the item is released, we’ll complete your order and bill your account. If you turned on the option to automatically download prepurchased content in iTunes, the item will automatically appear in the Purchased section of your account. Learn what to do if a billing issue prevents your order from automatically downloading.
Some pre-orders include songs that you can download immediately. When you click the pre-order button, we charge you only for these songs, and they download immediately. We’ll charge you for the rest of the pre-order when it’s released.
Pre-order an item
- Click or tap the Pre-Order button.
- Click or tap Pre-Order to confirm that you’d like to pre-order the item.

- You'll see a thank-you message when you successfully pre-order the item.
If the status of your pre-order changes, you might receive one or more emails.
Download a pre-ordered item
When a pre-ordered item becomes available, you'll get an email letting you know that you can download your pre-order.
If you turned on the option to automatically download prepurchased content in iTunes, then your pre-ordered content might already be in your library. If not, click the link in the email to start the download.
You can also use the Check for Available Downloads feature in iTunes on your computer (Store > Check for Available Downloads) to download your pre-order.
Cheers,

