Q: Issues with Netflix on Apple TV 4
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Nov 7, 2015 6:33 AMby Dave01,Hi,
After I posted this last night I ran a speed test on the Apple TV 4 and found the speeds to be low and fluctuating. So this seemed likely to be the reason for Netflix to be pausing while watching a video. I then restarted my router and still had the same issue. Then I did a reset on the Apply TV 4 and after that I was able to watch two TV shows with no pausing.
Hopefully that was the fix.
Thank you for your reply.
Dave
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Nov 7, 2015 7:57 AMby Winston Churchill,Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
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Nov 8, 2015 5:20 PMby Dave01,Just an update to this. After resetting my Apple TV 4 I have not had any issues with my wifi being slow and video have played without issue. I do still experience the hanging on launch of netflix sometimes and I see there is at least one other user that has posted on these forums seeing the same thing. And I also experience the episode numbering issue still as well. On top of these I also have the issue of my Apple TV 4 and my TV turning on be themselves.
So a few bugs to work out still but at least my streaming issues seem to be resolved.
Thanks
Dave
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Nov 9, 2015 6:40 AMby Dave01,And of course, I spoke too soon. Last night I had the same slow speeds issue. I reset my Apple TV again and then it was working fine again after that. Obviously that's not a very good solution if I need to reset my Apple TV every couple of days. I'll need to figure out what is going on.
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Nov 9, 2015 7:06 AMby Winston Churchill,I'm inclined to think you are suffering some sort of interference. What generally happens is that a restart cleans up but things start to get corrupt again shortly after, this continues until it becomes noticeable and things stop working properly, then another restart is required. The answer of course is not to keep restarting but find the source of the problem and put it right.
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Nov 9, 2015 11:44 AMby NigelC,I have issues with Netflix hanging. Seems to happen for me after walking back in the flow with the "Menu" button. At some point I get to a screen where there is no content presented within the page area, just a spinning segmented circle indicating it's doing -something-. The only way I can fix this is to force quit the app (double click the Home button, swipe left/right to the Netflix app, swipe up to force quit it), and then start Netflix again.
I'm doubtful this is an interference issue... One of my 4th Gen Apple TV's is on a hardwired Ethernet connection, and it's only the Netflix app that's acting up in this, very specific, way. My money is on a application bug.
