Dave01
Level 2 (210 points)

Q: Issues with Netflix on Apple TV 4

Hi,

 

I was just curious if anyone else was seeing issues with Netflix on the new Apple TV 4. Here are some issues I have seen so far.

 

  • Netflix randomly hangs on launch. Specifically happens when I select a User and then after that it will hand. My family has 4 users so usually I can get in under a different user, but once I have an issue with a user, then I need to log out of my netflix account and log back in and then it works.
  • Videos on Netflix keep pausing. We will be watching a show or movie and then randomly the video will pause like its buffering. I have to exit from that TV show or movie, then select a different video, then go back into the original video i was watching and it will usually work. But sometimes it only works for a few minutes and then happens again.
  • When I select a TV show and then select see more episodes, it will display the last episode as I was watching as Epsiode 1. For example, if I am on episode 5 of a show, the episode list will show 1, 2, 3, 4, 1, 6. Usually after a few seconds it will change back to showing the correct episode.

 

I am not seeing these issues on my Apple TV 3 or on my Playstation 3. I realize this product is very new and the Netflix app is different than what was on the Apple TV 3, so I'm hoping these are just some early bugs that will get resolved. Most issues I can live with, but the randomly pausing video is starting to get pretty annoying.

 

Any feedback is appreciated.

 

Thanks

Dave

Apple TV 4

Posted on Nov 6, 2015 5:29 PM

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Dave01

Q: Issues with Netflix on Apple TV 4

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  • by KA757,

    KA757 KA757 May 20, 2016 1:11 PM in response to Dave01
    Level 1 (8 points)
    May 20, 2016 1:11 PM in response to Dave01

    I updated.  Still same issue.

  • by KA757,

    KA757 KA757 May 20, 2016 1:13 PM in response to Diana.McCall
    Level 1 (8 points)
    May 20, 2016 1:13 PM in response to Diana.McCall

    Hi Diana.  No I'm not doing anything with DNS or forwarding, etc.  I am going to play with it more this weekend and see if I can get an idea of what may be wrong.   Or I will just call Netflix.

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 20, 2016 2:52 PM in response to KA757
    Level 5 (4,831 points)
    Apple TV
    May 20, 2016 2:52 PM in response to KA757

    If Netflix just started to fail recently, reporting no network connection, it may be that Netflix thinks you're using some kind of proxy. I believe they've been tightening up their controls. Maybe they think your ISP's domain is a hotbed of tricksters. You might check the ISP support site and see if you're not alone. You could try a different DNS and see if it helps.

  • by KA757,

    KA757 KA757 May 20, 2016 9:51 PM in response to Diana.McCall
    Level 1 (8 points)
    May 20, 2016 9:51 PM in response to Diana.McCall

    I Thought I might have fixed the problem. I signed into Netflix.com and told them to disconnect all devices.

    I was then able to sign in and select a show. Then it acted like it was going to let me watch be giving an error again.

  • by KA757,

    KA757 KA757 May 21, 2016 1:48 PM in response to Diana.McCall
    Level 1 (8 points)
    May 21, 2016 1:48 PM in response to Diana.McCall

    Diana,

     

    You were correct. My router was given a IP4 DNS and an IP6 DNS. Turned off IP6 and problem solved.

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 21, 2016 5:23 PM in response to KA757
    Level 5 (4,831 points)
    Apple TV
    May 21, 2016 5:23 PM in response to KA757

    I see. That's very interesting. It may explain why some users see better network results when they turn IPV6 off; they were getting confusing DNS like you. For others (me) it has no effect because we're not. Glad you found your fix.

  • by KA757,

    KA757 KA757 May 22, 2016 8:19 AM in response to Diana.McCall
    Level 1 (8 points)
    May 22, 2016 8:19 AM in response to Diana.McCall

    it's my understanding that Cox has just started adding IPv6 in my area.  Could be someting to do with their settings or something not set correctly in my router.  I just turned IP6 off so I don't think I really need to worry about it for now.

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