m. rahim
Level 1 (0 points)

Q: I try to reuse my old iPad ( 1st iPad ) and recovery using iTunes. But when the recovery reach restoring iPad firmware, the recovery process disconnected and unsuccessful. How i can solve it...... I try to use this iPad for basic function to surf web

I try to reuse my old iPad ( 1st iPad ) and recovery using iTunes. But when the recovery reach restoring iPad firmware, the recovery process disconnected and unsuccessful. How i can solve it...... I try to use this iPad for basic function as surf web etc.

MacBook Pro (Retina, 13-inch, Mid 2014), OS X El Capitan (10.11)

Posted on Nov 6, 2015 5:32 PM

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m. rahim

Q: I try to reuse my old iPad ( 1st iPad ) and recovery using iTunes. But when the recovery reach restoring iPad firmware, the recove ... more

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  • by joe_7399,

    joe_7399 joe_7399 Nov 8, 2015 5:37 AM in response to m. rahim
    Community Specialists
    Nov 8, 2015 5:37 AM in response to m. rahim

    Hi m. rahim,

     

    Thanks for using the Apple Support Communities!

     

    From your post, it sounds like your iPad is not responsive and you are trying to restore it using Recovery mode, but the iPad keeps getting disconnected from iTunes. To troubleshoot this situation, there are two different articles I would suggest reading over. 

     

    The first article below explains the troubleshooting steps, for which it seems you are already familiar with, when you are unable to restore your iOS device. The steps for using Recovery mode are in the following article. 

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

    If these are the steps you are completing and the iPad is still getting disconnected from iTunes during the restore, please read over and work through the suggestions in the next article. 

     

    Resolve USB-related alerts in iTunes - Apple Support

     

    If you continue to have the same issue, please let us know more about the issue. Did anything happen to the iPad to cause you to try restoring it using Recovery mode? Does the iPad respond at all when not connected to the computer? 

     

    Best!