17dareer

Q: why wont my app store connect on my ipad.  shows that the wifi is working.

My ipad mini will not connect to the app store.  Will not do updates or let me download any new apps. I am using wifi and it showes I am connected.

iPad Mini, iOS 9.1

Posted on Nov 7, 2015 5:08 AM

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Q: why wont my app store connect on my ipad.  shows that the wifi is working.

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  • by jason269,

    jason269 jason269 Nov 8, 2015 1:36 PM in response to 17dareer
    Community Specialists
    Nov 8, 2015 1:36 PM in response to 17dareer

    Hello, 17dareer.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are unable to connect to the App Store.  I would recommend going through the troubleshooting steps in the article below.  

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    If you can’t connect to the iTunes Store

     

    Cheers