lynnefromesher

Q: I need to have my new computer 'authorized' but the 'deauthorize computer' (old comp.)button is missing HELP

I need to authorize my new computer for ipod nano and iTunes.  In my account details only my old computer is authorized but the 'deauthorize all computers'  button does not appear ... as it should, so I have no way of now authorizing my new computer ... please HELP

iPod nano, Windows 10

Posted on Nov 7, 2015 4:36 AM

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Q: I need to have my new computer 'authorized' but the 'deauthorize computer' (old comp.)button is missing HELP

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  • by joe_7399,Solvedanswer

    joe_7399 joe_7399 Nov 8, 2015 3:10 PM in response to lynnefromesher
    Community Specialists
    Nov 8, 2015 3:10 PM in response to lynnefromesher

    Greetings lynnefromesher,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you are not able to deauthorize all computers because the button doesn’t appear when you view the authorized computers. If you see your old computer as the only computer authorized, this would be the reason you do not see the deauthorize all button.

     

    The Deauthorize All button appears only if you have more than 2 authorized computers. If you don't see the Deauthorize All button, that means that you only have one authorized computer.

     

    Deauthorize your computer using iTunes - Apple Support

     

    You will be able to authorize this computer without deauthorizing the old computer first. The following article will walk you through the process of authorizing your computer. 

     

    Authorize your computer in iTunes - Apple Support

     

    Have a great day!