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Nov 8, 2015 2:21 PM in response to kathyfromglendaleby mario49,Hi kathyfromglendale,
Thank you for using Apple Support Communities. Based on what you stated, it seems like you want to convert files to mp3. I would recommend you read this article, it may be able to help troubleshoot the issue.
iTunes: How to convert a song to a different file format - Apple Support
Cheers
