Apple Music search stalling

Question

Level 1

16 points

Apple Music search stalling

So, after a few nightmare days on rebooting, reinstalling, troubleshooting every which way I could, Apple Music is now doing something different wrong (in addition to the frequent beachballs everyone else is seeing.). When I search for something, say "I Hope I Don't Fall in Love with You" (though it doesn't matter what), I get the first level of search results, but if I click on any of the sub-headings (Songs, Albums, Playlists, etc.) I get a white screen with a spinning grey wheel that never goes away. (I let it go for an hour once.)

I'm on a 2013 Macbook Pro with 75mbs internet from Xfinity and am not experiencing any streaming or downloading issues otherwise.

I have been an Apple customer for more than 30 years now, and this is the first product that really made me angry. I would rather Apple have my money than Spotify, but if this mess doesn't get cleaned up soon, I'm gone.

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.1), iTunes 1.23.1.23

Posted on Nov 7, 2015 7:05 AM

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Answer 1

Nov 7, 2015 12:40 PM in response to Larry Doyle

Same problem here. Guys, I'm paying money and the stuff is not working!

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Answer 2

Nov 9, 2015 9:11 PM in response to Larry Doyle

I've got the same problem. It seems to have started sometime last week. (In the meantime I've gone back to using Spotify.) I hope they fix this soon.

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Answer 3

Nov 10, 2015 8:59 AM in response to Larry Doyle

Me too. It's been happening for a few days now. Possibly since I installed iTunes 12.3.1.23.

MacBook Pro (13-inch, Mid 2010) El Capitan 10.11.1

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Answer 4

Bobsax

Level 1

73 points

Nov 10, 2015 5:22 PM in response to Larry Doyle

Same here I think? I do a song search and get to the first level with Albums and Artists etc..

It shows about 8 examples of the song . Mostly the same recording. When I click on SONGS to see all the covers it gets stuck..spinning gear , hung , ,stall..whatever you want to call it.

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Answer 5

Nov 11, 2015 5:07 AM in response to Larry Doyle

Same problem. Very annoying.

Also get it on iOS with the return of "Unknown Album", "Unknown Artist".

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Answer 6

Nov 12, 2015 5:04 PM in response to Larry Doyle

I have experienced exactly the same problem over the last few days. Clicking on "Albums" or "Songs" results in a spinning gear on a white background that never seems to terminate. I am currently running iTunes Version 12.3.1, on OS X 10.11.1. Interestingly, everything works fine in OS 9.1 on my iPhone and iPad.

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Answer 7

Bobsax

Level 1

73 points

Nov 13, 2015 11:16 AM in response to Lord Sumptuous

1)It sounds like it doesn't have to do with the OS. We seem to all have Yosemite or El Capitan.

I was able to search all versions of a particular song before the last iTunes update so that may be the problem?

Can anybody else confirm this?

2) Is anybody paying for this service yet? I don't see Apple Music in my account info.

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Answer 8

Bobsax

Level 1

73 points

Nov 13, 2015 12:17 PM in response to Bobsax

You can find out your Apple Music info in> Account Info> Manage Subscriptions. I still have a few weeks . I checked it to not renew however.

I spoke with a Tech and it was nice that I didn't need to pay but not nice that they couldn't do anything.

She thought it might have to do with my iTunes Match being filled up? Anybody have their limit reached?

I'm thinking its just a problem with the last update.

The Store works.

If you try the same search in the Store you can get a complete list of the same song .

The interface is a little different though.

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Answer 9

Bobsax

Level 1

73 points

Nov 19, 2015 1:19 PM in response to Bobsax

I think it's fixed?

I did nothing so I assume Apple fixed it on their end.🙂

Who Knows? Maybe they saw our posts?

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Answer 10

Nov 19, 2015 1:54 PM in response to Bobsax

Yup. Mine is fixed too.

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Answer 11

Nov 20, 2015 10:29 AM in response to Larry Doyle

Apple Music search still not working for me.

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Answer 12

Nov 20, 2015 5:19 PM in response to fourcorners

Same here not working either on MAC or Windows

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Answer 13

Nov 25, 2015 10:46 AM in response to Larry Doyle

same problem, not fixed as of Nov 25. I search for an artist, click on the "Album" link to see all the Albums, then goes to white screen while searching, never returns any results...

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