With the new AppleTV 4, I'm getting a repeating problem. The remote often seems to lose and then regain its connection with the network. Every few minutes I see in the top right hand corner of the TV a "remote connection lost" message followed in a few seconds by a remote connection regained message. Does anybody else have this problem? I suppose it could be a Wi-Fi problem outside of the AppleTV's domain, but it may not be.
Hi
Charge remote .
Cheers
Brian
The Siri remote is Bluetooth so WIFI shouldn't have any impact. As Brian suggests, maybe the remote battery is low? I thought we would get an onscreen warning but you can charge or at least check - To see the battery life remaining in your remote, go to Settings > Remotes and Devices > Bluetooth on the Apple TV.
I thought we would get an onscreen warning but you can charge or at least check
There is an on-screen low battery warning.
thanks for the confirmation. Though not sure if the OP received the warning? I don't know what else would cause the remote to lose its connection?
I guess there could be a couple of reasons. My initial thoughts would be interference or hardware failure, but it could be possible to miss an on screen warning if the remote (say) has been on a table with a book on top of it depressing a button for several hours or days. I think the first think to do here is to try a recharge.
Thanks, Winston. Of all the responses, I think yours was the closest. I think my AppleTV remote was losing its connection due to interference with a nearby laptop. It was not because it needed charging (the charge is full, it is brand new afterall) but because my laptop was just a few inches away. If it happens again, I think "re-pairing" the remote would be next on my list. Thanks again for all responses.
My remote does this often too, after a full charge.. I get the "connection lost" in the upper right hand corner, then a second later it says "connected" and then after that it says "charging" ( its not plugged in to even be charging) ... this happens every so often... really odd...
I receive this message on my Apple TV 4 every few minutes. I've charged the remote, and this did not resolve the issue. I have moved the remote closer to the Apple TV unit, and the only way to stop that message from continuously appears is to place the remote directly on top of the Apple TV itself. Nothing else in the vicinity is running bluetooth. I never had this problem with my Apple TV 2 (which is unplugged, and unlikely to be the source of the issue).
Does anyone else with this issue involving remote connectivity (on a full battery charge) also have issues with remote responsiveness? My Siri remote lags on occasion and makes navigating through apps and lists painful. Restarts seldom fixes the issue and only for a brief amount of time.
I have the same problem remote lost connection and connected again and again , we need and update or something? This is hardware or software problem?
Same problem here — even when the remote is fully charged.
One more observation. I bought a new Gen 4 Apple TV and the remote worked fine for months until I dropped it and shattered the glass. I bought a new remote and paired it with the base and immediately started having this issue. The old remote had to be moved out of Bluetooth range before I could pair the new one since only one remote can be connected at a time. My theory is that the old and new remotes are competing for connection to the base. Any thoughts?
remote connection lost
