aliciane

Q: keyboard letter disappearing

i have an issue with my new Macbook i bought in July. I did t use any cleaning products however the letters from the keyboard are disappearing, (A and S mainly) does anyone have the same issue, any replacement program from Apple?

MacBook, OS X El Capitan (10.11.1)

Posted on Nov 7, 2015 9:41 AM

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Q: keyboard letter disappearing

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  • by a brody,

    a brody a brody Nov 7, 2015 10:37 AM in response to aliciane
    Level 9 (66,876 points)
    Classic Mac OS
    Nov 7, 2015 10:37 AM in response to aliciane

    Not that I'm aware of.   I would call AppleCare and inform them of the issue.

     

    Note: food and water generally don't mix well with electronics.   Try to dry your hands thoroughly and clean them after eating anything that is sticky.

  • by muo_jp,

    muo_jp muo_jp Nov 7, 2015 8:53 PM in response to aliciane
    Level 1 (0 points)
    Nov 7, 2015 8:53 PM in response to aliciane

    @aliciane

     

    I have the same issue. I purchased MacBook 12" in April and noticed left Cmd-key went somehow wrong in June.

    macbook-keytop-en.jpg

     

    I brought the Mac to Genius Bar in August to ask how I can fix this. Genius Bar clerk said "it's not a functional issue but an exterior issue. You can still type letters without problems, right? We can't apply AppleCare program on this so you'll be charged 100% of fixing fee which will cost around $500."

     

    In my opinion, keyboard printings (top-coating painting actually) of MacBook 12" is a bit fragile compared to my previous MacBook Pro.