suhailbvr
Level 1 (0 points)

Q: When my iPhone is locked i am not able to receive messages in chatting apps

When my iPhone is locked i am not able to receive messages in chatting apps for example in whatsApp & other similar apps. If i unlock my phone i'll start receiving the messages.

iPhone 6, iOS 9.1, null

Posted on Nov 7, 2015 9:21 PM

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suhailbvr

Q: When my iPhone is locked i am not able to receive messages in chatting apps

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  • by sterling r,

    sterling r sterling r Nov 9, 2015 7:51 AM in response to suhailbvr
    Community Specialists
    Nov 9, 2015 7:51 AM in response to suhailbvr

    HI suhailbvr,

     

    It sounds like you are not getting notifications when your phone is locked but when it is unlocked it is fine. I would check what you have your Notifications set to in your Settings:

     

    About Notifications on iPhone, iPad, and iPod touch

    https://support.apple.com/en-us/HT201925

    Not getting notifications for a specific app

    Push notifications require an active Wi-Fi or cellular connection. If you’re not getting notifications for a specific app, try these steps:

    1. Go to Settings > Notifications to verify that the app supports notifications. If notifications do not appear in the Notification Center, make sure that the Notification Center setting for the app is enabled. 
    2. Make sure you’re signed in to your Apple ID.
    3. If you’ve recently installed an app or restored a backup, open the app to start getting notifications.

     

    It is possible you may also have Do Not Disturb on:

     

    Use Do Not Disturb on your iPhone, iPad, or iPod touch

    https://support.apple.com/en-us/HT204321

     

    Thank you for using Apple Support Communities.

  • by suhailbvr,

    suhailbvr suhailbvr Nov 9, 2015 9:29 PM in response to sterling r
    Level 1 (0 points)
    Nov 9, 2015 9:29 PM in response to sterling r

    Hi sterling r,

    I checked all this but still i am facing the same issue. I am not able to receive the notification when my phone is locked, When i unlock i'll the receive the messages, when i open the app the time which the recipient sent me the message will 10 or 15 minutes before but i'll receive it later, is there anything like if i lock my phone the wifi or mobile data go to sleep mode ?

    Please help me out for this i'm missing urgent messages.

  • by sterling r,

    sterling r sterling r Nov 11, 2015 8:26 AM in response to suhailbvr
    Community Specialists
    Nov 11, 2015 8:26 AM in response to suhailbvr

    Thanks for the update! Next I would troubleshoot the software by quitting all the running apps on the phone:

     

    Force an app to close in iOS
    https://support.apple.com/en-us/HT201330

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/en-us/HT201559
     
    If the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 
     
    How to erase your iOS device and then set it up as a new device or restore it from backups
    https://support.apple.com/en-us/HT204686


    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.