Jzev

Q: Videos app won't stream over wifi on iPhone 6 Plus and iPad 4 iOS 9.1

I used to stream my iTunes movies on my iPhone 6 Plus and iPad 4 without a problem. Since upgrading to iOS 9 any time I go into the videos app and select a movie, if on wifi the play button will be black/activated, I tap it and the play screen comes up but it just sits there. If I switch to Extras screen, for example, the choices are there but thumbnail previews haven't loaded and nothing will play. Sometime the app just blinks and kicks me back to the movie home page. Again, this all did work a short time ago. Has anyone seen this?

iPhone 6 Plus, iOS 9.1

Posted on Nov 7, 2015 10:56 PM

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Q: Videos app won't stream over wifi on iPhone 6 Plus and iPad 4 iOS 9.1

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  • by jason269,

    jason269 jason269 Nov 9, 2015 9:08 AM in response to Jzev
    Community Specialists
    Nov 9, 2015 9:08 AM in response to Jzev

    Hi, Jzev.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are unable to stream purchased movies while on Wi-Fi after the update to iOS 9.  I have a couple questions that may help me answer this question a little better.  Does this happen on all Wi-Fi networks?  Have you updated to iOS 9.1?  If you have not updated to iOS 9.1, I would start there and test.  Next, I would recommend restarting your iOS devices and Wi-Fi network.  If the issue persists, go through all remaining troubleshooting steps in the article below.  

     

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

     

    Recommended settings for Wi-Fi routers and access points

     

    Cheers

  • by Jzev,

    Jzev Jzev Nov 16, 2015 1:36 PM in response to jason269
    Level 1 (0 points)
    Nov 16, 2015 1:36 PM in response to jason269

    Thanks, jason269, for your feedback.

     

    As indicated in my original post, I'm running iOS 9.1 on both my iPhone 6+ and iPad 4.

     

    Movies will not stream over wifi (or cellular/LTE but I'm not sure that would work in any case).  It's not every wifi network but seems to be all but my home wireless.  At home things seem to work well.  I travel a good bit for work and find myself in hotels, Starbucks, airports, etc often.  These are the times I really want to enjoy the Videos App - but no luck.

     

    I'm logged into these networks (all other apps work and I've been issued a temp IP from whatever network I'm trying at the time).  I can stream Netflix, Amazon Prime, and youtube videos so the speed doesn't seem to be an issue.  The only hangup is the Videos App when trying to play purchased movies with the little cloud in the lower right corner.

     

    Thanks again.  If you have any other ideas, PLEASE,  share them.

  • by jason269,

    jason269 jason269 Dec 2, 2015 11:47 AM in response to Jzev
    Community Specialists
    Dec 2, 2015 11:47 AM in response to Jzev

    Jzev,  

     

    Thank you for the follow-up.  Although this may be and issue with captive network and iOS compatibility, I believe the best option would be to reach out to us via phone to further assist you with this issue.  

     

    Contact Apple for support and service

     

    Cheers