Mail rules STILL fail to work if message 'read' on iOS first

I am staggered that after so many reports of Mail rules failing, this still remains the case with 10.11.1.


If I receive and open, for example, a me.com message on any iOS device, and then go to my iMac or MBA, the message will not responded to the Mail rules on arrival.


This applies also to an Exchange mail account - same behaviour.


I say specifically 'on arrival' as it appears that if the message arrives on the OS X device and it has been read, the Mail rules do not work.


Any ideas?

iMac, OS X El Capitan (10.11.1)

Posted on Nov 8, 2015 2:51 AM

Reply
29 replies

Mar 26, 2017 10:16 AM in response to BobTheFisherman

Obviously then, the email "rules" are idiotic and not based upon todays reality. That reality is that we have multiple devices, which read the email before our master computer does.


Again, where is the fix for this outdated system. We are all facing this... having many many emails sitting in our master computer email inboxes where the rules have not been applied... and we ALL want them to.


More bad programming and outdated thinking.

Mar 26, 2017 11:30 AM in response to Csound1

Location common is the computer that is not performing the email rules. It is not one of the email servers. This is quite simple actually. The notion that rules only apply to email that has not been read is from the days when we didn't have cell phones nor ipads or other email readers. This is how far Apple is behind.


The Apple Mail rules code should be rewritten to apply rules to emails that are in the inbox, whether or not the email has been read. Rules should be applied to all inbox email at the interval selected for retrieving email from the respective email servers. This would solve the issue of email sitting in inboxes without being processed by the rules we spent time creating.


It is an obvious issue. It is ridiculous that we even need to talk about it here. Why isn't it identified by Apple and fixed.

Mar 26, 2017 11:38 AM in response to Csound1

Yes, I utilize Apple feedback online forms almost daily. Has the Move & Scale problem been fixed since the introduction of iOS 7.0? Nope. Now if you want to actually see your photo on your lock screen or background screen in it's entire width, while you are looking at the target photo, you have to touch the screen to make the background black and then take a screen shot of your current photo in order to make it fit during Move & Scale, while setting your lock screen or background screen photo. You didn't have to do this in iOS 6 and prior. Broken. I've submitted feedback since then... when was that... Sept 2013? I haven't seen one issue I've submitted feedback on corrected. Feedback doesn't work.

Mar 26, 2017 11:57 AM in response to Csound1

Well, we'd ALL appreciate it if you'd speak for yourself! LOL.. see what I did there?


Yes, it's true, you can't help.... by suggesting that we all make up duplicate sets of rules on multiple email servers that Apple Mail is supposed to somehow see and process in the Apple Mail program accordingly. Filing email in folders on the servers does not file them in folders in Apple Mail, especially if we're talking about multiple servers using different protocols... Apple Mail uses one protocol, therefore this is where the rules should reside. I'm sure you can see the many levels of additional complications that your suggestion would introduce.


No, one set of rules is what WE ALL want to have... just on the Apple Mail program.. and we want the rules to actually work on all the mail we get. We also don't want our email to disappear in front of our eyes before we read it because our Apple desktop (you are a level 9 for Desktops right) merely retrieved it from the gmail server and hasn't even marked it read yet.


Yes, these are obvious problems that we all deal with daily. I find myself asking the question.. "Is Apple actually using their products?". They must know these issues exist. Why are they not corrected in future releases?

Mar 26, 2017 12:43 PM in response to Csound1

You may be right about that. But that won't help with Apple iCloud rules. Any email sent to a gmail address won't be processed by Apple iCloud rules... any email sent to an iCloud address won't be processed by gmail rules. Multiple sets of rules gets complicated quickly. I would agree if you were only using one email server, like only iCloud email... or only gmail email.. but when you use more than one email provider and you are retrieving mail via the Apple Mail program, you need Apple Mail's rules to work for all email retrieved... all the time.


If I were to get rid of my gmail addresses and give Apple all my email content, I could build all my folders and rules on the iCloud server and this problem would probably not be an issue as iCloud would seed Apple Mail with the folders I created on the iCloud server.. but I can not get rid of my gmail email addresses now and I need Apple Mail to process all email with the rules I have set for all retrieved email, period. Not just unread emails.

Nov 8, 2015 10:29 AM in response to Richard Kelly2

I'm not sure I'm understanding what you are saying but I'll give it a try.


A mail rule is applied once to an unread email. You can not apply a rule to an already read email unless you manually apply the rule locally. When using an IMAP account to sync email across multiple devices when you read an email on one device it is marked read on the server. So when you access the email from another device the email is already marked read so your rule does not get applied. This behavior is by design otherwise your emails would/could not be synchronized across devices. Exchange accounts behave similarly to IMAP accounts in synchronizing email across devices hence the similar observed behavior.


So no need to be "staggered" since IMAP and Exchange are working as designed.

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Mail rules STILL fail to work if message 'read' on iOS first

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