Every time I want to watch the trailer "Magic Mike XXL", a black error screen is shown for one second and then my Macbook Pro reboots. Strange... Does anyone have the same issue?
MacBook Pro (Retina, 15-inch, Mid 2014), Mac OS X (10.7.5)
Hi CallMeRocco,
I found three trailers for the movie. All seemed to be playing fine. Are you having the issue with any other trailers from the iTunes Store? Are you using Safari? Are you able to play any of these trailers from Apple? http://www.apple.com/watch/films/
Here are some general troubleshooting steps for issues connecting to the iTunes Store and playing video on your Mac:
If you can’t connect to the iTunes Store
https://support.apple.com/en-us/HT201400
Apple computers: Troubleshooting issues with video on internal or external displays
https://support.apple.com/en-us/HT201177
Take care,
Thank you judysings for your help. However it seems te be a hardware problem. Something is wrong with the battery of my Macbook, so I have to go to a service centre.
Hi CallMeRocco,
Thanks for your reply. Even if you have an issue with your battery, if your MacBook is plugged in to a power supply, the video display should not be affected. Hopefully a physical inspection of your MacBook can shed some light on this. Here's so information on making a Genius appointment or getting hardware support for your computer:
Contact Apple Support
https://www.apple.com/support/contact/
Cheers,
iTunes reboots my MAC while trying to watch a movie trailer
