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Nov 9, 2015 10:02 AM in response to apena5by Ingo2711,Did you try to download the firmware only and install it after the download has been successful?
If you can't update or restore your iOS device
Also make sure that no security software is blocking contact to Apple Servers during the install process:
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.
copied from Get help with iOS update and restore errors