We can't access our music library and we just got a new computer. Any suggestions?

Question

We can't access our music library and we just got a new computer. Any suggestions?

iPod nano

Posted on Nov 8, 2015 7:02 PM

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Answer 1

CarlAVII

Community Specialist

Nov 10, 2015 6:49 AM in response to KasieSuperdog

Howdy KasieSuperdog,

Welcome to the Apple Support Communities, and thanks for the question! Do you, per chance, subscribe to Apple Music? If not, do you still have access to your library on the old computer?

Looking forward to getting this sorted out for you!

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Answer 2

Nov 10, 2015 9:43 AM in response to CarlAVII

Hi Allen A, We do subscribe to Apple Music and we can access the library on the old computer. What we did was, when we got the new computer, my husband saved everything from the old one onto a flash drive and we reinstalled that into the new beast. We did reinstall updated Apple software to enable access. We can at this point listen to all the tunes that we got online through Apple, and it took a bit of time to figure out how to do that, but it's the stuff we uploaded from our CD collection that we can't access now. I'm thinking that in the other computer, we had cookies or something that enabled access, but on the new one, those cookies aren't there and we have no idea how to enable. What are your thoughts?

Thanks so much for replying.

Superdog

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Answer 3

CarlAVII

Community Specialist

Nov 10, 2015 12:30 PM in response to KasieSuperdog

Superdog,

Follow the steps outlined below to move the content copied to the flash drive to the correct location for iTunes to recognize the content that you've imported from CDs. You'll want to make sure that iTunes is closed before proceeding with these steps.

To copy all of your media files, including the library file that holds all your playlists and other settings, to your new computer:

Locate the following folder on your new computer.

Mac: Choose Go > Home from the Finder menu bar. Double click the Music folder.

Windows XP: Navigate to \Documents and Settings\username\My Documents\My Music\.

Windows Vista: Navigate to \Users\username\Music\iTunes.

Windows 7 and Windows 8: Navigate to \Users\username\My Music\iTunes.

Drag the iTunes folder in this location onto the desktop.
Mac: From the Music folder to the Desktop:

Windows: From the My Music folder to the Desktop:

Locate the external drive on your new computer:

Mac: On the desktop.

Windows: In My Computer or Computer.

Double-click the external drive icon to open it.

Drag the iTunes folder from your external drive to the Music folder (Mac) or My Music Folder (Windows) on your new computer. The transfer might take a while if you have a lot of content.
Mac: From the external drive to the Music folder:

Windows: From the external drive to the Music library:

Open iTunes.

You've now moved all of your music, playlists, and other information—including play counts and ratings—from your old computer to your new one.

How to move your iTunes library to a new computer
https://support.apple.com/en-us/HT204318

All my best.

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