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musicsue

Q: i cannot authorize my computer

My computer is not giving me the option to authorize my computer

iPod nano, Windows 7

Posted on Nov 8, 2015 11:43 PM

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Q: i cannot authorize my computer

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  • by pedro d,

    pedro d pedro d Nov 10, 2015 10:41 AM in response to musicsue
    Community Specialists
    Nov 10, 2015 10:41 AM in response to musicsue

    Hello there, musicsue.

     

    It sounds like you are unable to authorize your computer in iTunes for Windows. The following Knowledge Base article provides some great information on how to accomplish just that:

     

    Authorize your computer in iTunes

     

    How do I authorize a computer?

    1. If you don't have iTunes on the computer you want to authorize, download and install the latest version.
    2. Open iTunes.
    3. Mac: From the menu bar at the top of your computer screen, choose Store > Authorize This Computer.
      Windows: Hold down the Control and B keys on your keyboard to turn on the iTunes menu bar. Then choose Store > Authorize This Computer. Learn more about menus in iTunes for Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.

      If you're using iTunes in full-screen mode, hover your mouse at the top of your computer screen. The menu bar appears. Exit full-screen mode by pressing the Control, Command, and F keys on your keyboard.
    4. Enter your Apple ID and click Authorize.

    If iTunes asks you to authorize your computer again, it won't use a new authorization. iTunes uses the same authorization for the same computer.

     

    If these are the steps you've already performed, feel free to describe what you are seeing a little more. Do you get an error message? Is the Authorize option not available?

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.

  • by jmsadat,

    jmsadat jmsadat Nov 27, 2015 12:21 AM in response to pedro d
    Level 1 (0 points)
    Nov 27, 2015 12:21 AM in response to pedro d

    I tried all that but it didn't work. I still cant transfer my purchases. When I click transfer, it starts, then it stops suddenly without any message

  • by turingtest2,

    turingtest2 turingtest2 Nov 27, 2015 8:40 AM in response to jmsadat
    Level 10 (85,833 points)
    iPod
    Nov 27, 2015 8:40 AM in response to jmsadat

    A feature introduced with iOS 9 referred to as app thinning or app slicing allows each device to download only the code and resources needed by that device, resulting in smaller downloads and better use of storage on the device. As a consequence the device no longer holds the universal version of the app that could be installed on any device so transferring apps is no longer supported. Hopefully Apple will make some changes to the way this works, but in the meantime you can download past purchases from iTunes and/or enable automatic downloads of app purchases to make sure that iTunes always has the apps that you want on your device. As long as you make sure all apps are present and updated in iTunes before attempting a restore there should be no loss of data. I can't confirm, but it seems a recent update means that all data is restored and apps that are not in the library are queued for download from the iTunes Store over Wi-Fi, in a similar fashion to the way restore from iCloud works.


    Perhaps there is nothing to transfer.


    tt2