Krystinalove
Level 1 (0 points)

Q: iMessage and FaceTime Non-responsive with El Capitan

I just downloaded the second update of El Capitan, and my iMessages won't even open or give me the option of signing in. The little app just bounces up and down and "opens" but nothing happens. Same with my FaceTime. I have a Macbook Air late 2014. Is anyone else having this problem? I've tried moving the com.apple folders to the desktop, and I've also restarted my laptop.

MacBook Air (13-inch Mid 2013), Mac OS X (10.0.x)

Posted on Nov 9, 2015 5:27 AM

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Krystinalove

Q: iMessage and FaceTime Non-responsive with El Capitan

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  • by Judy120,

    Judy120 Judy120 Nov 9, 2015 6:55 AM in response to Krystinalove
    Level 1 (0 points)
    Nov 9, 2015 6:55 AM in response to Krystinalove

    I can't use my FaceTime on my PC either since updating to El Capitan!!

  • by Linc Davis,

    Linc Davis Linc Davis Nov 9, 2015 3:10 PM in response to Krystinalove
    Level 10 (208,044 points)
    Applications
    Nov 9, 2015 3:10 PM in response to Krystinalove

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by ewarner10,

    ewarner10 ewarner10 Mar 4, 2016 6:56 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 4, 2016 6:56 AM in response to Linc Davis

    I am having the same problem with imessage. I followed your instructions and these were the only lines that appeared:

     

    3/4/16 8:53:53.395 AM SophosSXLD[435]: 20160304 145353.394 P   435 T  5400 ------ 2 - Warning: EARLY TIMEOUT: dns context 4 has 13994 ms before it should time out\n

    3/4/16 8:54:26.374 AM com.apple.xpc.launchd[1]: (com.apple.iChat.50592[13350]) Service exited due to signal: Terminated: 15