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All replies
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Helpful answers
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by Winston Churchill,Nov 9, 2015 11:26 AM in response to Anatoliivik
Winston Churchill
Nov 9, 2015 11:26 AM
in response to Anatoliivik
Level 10 (104,081 points)
Apple TVWelcome to the Apple Community.
Have you checked your junk, spam and trash folders.
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Nov 9, 2015 11:58 AM in response to Winston Churchillby Anatoliivik,Thanks Yes, I did it but, there is no apple message I've sent more requests but, still no effect.
Also, I know my correct password now, maybe the account will be unlocked automatically and I can enter my correct password?
UPD: I thought that it's something wrong with my email but, I can receive messages from other account without issues.
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by Winston Churchill,Nov 9, 2015 11:58 AM in response to Anatoliivik
Winston Churchill
Nov 9, 2015 11:58 AM
in response to Anatoliivik
Level 10 (104,081 points)
Apple TVThen phone UK support.
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Nov 9, 2015 12:05 PM in response to Winston Churchillby Anatoliivik,Unfortunately, there is no apple support in Ukraine so I don't know what to do.
Also, I've sent recovery email from my iphone and have the same result.
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Nov 9, 2015 5:24 PM in response to Anatoliivikby Norishor1,If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Follow these steps if you've forgotten your passcode, or if a message says that your device is disabled.
If you enter the wrong passcode in to an iOS device six times in a row, you'll be locked out and a message will say that your device is disabled.
Pick a way to erase your device
Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase:
- If you've synced with iTunes, use iTunes.
- If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.
- If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.
Erase your device with iTunes
If you've synced your device with iTunes, you can restore your device.
- Connect your device to the computer you synced with.
- Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
- Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
- Once the sync and backup have finished,click Restore [your device].
- When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
- Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.
Erase your device with iCloud
If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it.
- From another device, go to icloud.com/find.
- If prompted, sign in with your Apple ID.
- Click All Devices at the top of your browser window.
- Select the device you want to erase.
- Click Erase [device] to erase your device and its passcode.
- Now you can either restore from a backup or set up as new.
If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.

Erase your device with recovery mode
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.

- When you see the option to Restore or Update, choose Restore.

iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3. - Wait for the process to finish. Then you can set up and use your device.
<Image Edited by Host to Remove Personal Information>
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Nov 10, 2015 3:13 AM in response to Norishor1by Winston Churchill,I think it's the account that is disabled not the phone.
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by Winston Churchill,Nov 10, 2015 3:14 AM in response to Anatoliivik
Winston Churchill
Nov 10, 2015 3:14 AM
in response to Anatoliivik
Level 10 (104,081 points)
Apple TVAnatoliivik wrote:
Unfortunately, there is no apple support in Ukraine so I don't know what to do.
Also, I've sent recovery email from my iphone and have the same result.
Phone the UK support number.
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Nov 10, 2015 4:14 AM in response to Winston Churchillby Anatoliivik,Ok guys, I found a solution by myself. The problem happens because apple sends me recovery email to optional email address (not main). Why they did it, I don't know because according to apple support instructions the email should be sent to main mail address (ok, generally to main. If you use 2-step authorization, the email will be sent to optional email but, I didn't use it).
Thanks for trying to help.
