Q: my phone wont restore
i did the dianogstic and it gave me this
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP G71 Notebook PC
iTunes 12.3.1.23
QuickTime not available
FairPlay 2.9.9
Apple Application Support 4.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.1.0.6
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 5.0.2.61
iTunes Serial Number 000000000D89D88C
Current user is not an administrator.
The current local date and time is 2015-11-09 12:26:26.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {393A3B3A-AFA2-4A45-94B0-B80E2C6EE8A2}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Adapter Name: {73102787-CA31-47E9-BDEA-32968329F5BE}
Description: Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
IP Address: 192.168.88.243
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.88.1
DHCP Enabled: Yes
DHCP Server: 192.168.88.1
Lease Obtained: Mon Nov 09 12:04:55 2015
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers: 8.8.8.8
4.2.2.2
Adapter Name: {ED75FEEB-0CAD-4628-AD05-50B268A3C6DE}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2015-11-09 12:23:45.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: hp DVDRAM GT30L, Rev mP04
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.3.1.23 (x64) is currently running.
iTunesHelper 12.3.1.23 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 8.4.1
Serial Number: C8PGXTSSDTF9
iPad (3rd Generation) (Wi-Fi) running firmware version 9.0.2
Serial Number: DYVHH1RSDVD2
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
have no idea what to do next. i have error 4013 and did what it said to try no luck please help cant get new phone till dec
iPhone i, iPhone OS 3.1.3
Posted on Nov 9, 2015 10:42 AM