soapfan1969
Level 1 (0 points)

Q: My iPhone won't let me send or receive pictures from androids or any other type of phone

I called my carrier and they had me do a data reset on the phone, and I can only send messages to other iPhones. I went into my settings but there is no option to turn on MMS messaging. I have an  Iphone 5s.

Thank you

iPhone 5s, iOS 9.1

Posted on Nov 9, 2015 8:32 PM

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soapfan1969

Q: My iPhone won't let me send or receive pictures from androids or any other type of phone

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  • by judysings,

    judysings judysings Nov 11, 2015 7:57 AM in response to soapfan1969
    Community Specialists
    Nov 11, 2015 7:57 AM in response to soapfan1969

    Hi soapfan1969,

    I understand you are not able to send MMS messages on your iPhone 5s after a recent data reset by your carrier.  Is it possible that your carrier did not turn the text-messaging plan back on when the data was reset?  Have you restarted your iPhone since the changes were made?

    Restart your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT201559

     

    Use Messages with your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT201287

     

    About iMessage and SMS/MMS

    You can use iMessage or SMS/MMS on an iPhone, iPad, or iPod touch.

    To use SMS/MMS, you need a text-messaging plan. Contact your carrier for more information.

     

    iMessages are texts, photos, or videos that you send to iOS devices and Macs over Wi-Fi or cellular-data networks. These messages appear in blue text bubbles. To turn iMessage on or off, go to Settings > Messages.

     

    If you aren’t using iMessage, you can use SMS. SMS/MMS messages are texts and photos that you send to other cell phones or iOS devices. These messages appear in green text bubbles on your device.

     

     

    If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

    https://support.apple.com/en-us/HT204065

     

     

    1. Make sure that you’re connected to the Internet through cellular data or Wi-Fi.
    2. Go to Settings > Messages. Check that the type of message that you're trying to send is turned on (iMessage, SMS, MMS, or Group messaging):

     

    soapfan1969, give these initial troubleshooting steps a try and let us know the outcome.  

    Have a great day,

  • by soapfan1969,

    soapfan1969 soapfan1969 Nov 15, 2015 3:24 AM in response to judysings
    Level 1 (0 points)
    Nov 15, 2015 3:24 AM in response to judysings

    I have performed those troubleshooting tips, and called my carrier, the plan is on and working fine, but on the Iphone, there is no option to turn on MMS messaging. The illustration above shows  sms/mms and directly underneath that MMS Messaging option that it shows, well that is not on my phone at all. The pnly thing it shows is the  option for a subject field ,character count and the block option.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Nov 15, 2015 5:31 AM in response to soapfan1969
    Level 9 (59,062 points)
    iPhone
    Nov 15, 2015 5:31 AM in response to soapfan1969

    Who is your carrier? It sounds as if you may not be using a supported carrier. Check here:

     

    Wireless carrier support and features for iPhone in the United States and Canada - Apple Support