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My iPods AppStore won't open and it won't download apps of the computer

i got a brand new iPod touch 5th gen yesterday and the app store won't open and any apps from my computer won't download either help

iPod touch, iOS 9.1, My second iPod touch

Posted on Nov 10, 2015 6:52 AM

Reply
Question marked as Best reply

Posted on Nov 12, 2015 6:35 AM

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

Restore your device from an iCloud or iTunes backup - Apple Support

- Restore to factory settings/new iOS device.

You can call Apple. Yo have 90 days of free telephone support

Complimentary Support (USA)


What do you mean by "any apps from my computer won't download either" If you can't sync media to your iPod then:


What exactly happens when you try to sync?

Does iTunes see the iPod?

What version of iTunes? You need 12.2 or later.

Do the songs play in iTunes?

Does any media now sync to the iPod?

Do you have the right boxes checked to sync?

iTunes: Syncing media content to iOS devices and iPod

Try syncing using the manual method

Managing content manually on iPhone, iPad, and iPod

3 replies
Question marked as Best reply

Nov 12, 2015 6:35 AM in response to Hkrivanek19

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

Restore your device from an iCloud or iTunes backup - Apple Support

- Restore to factory settings/new iOS device.

You can call Apple. Yo have 90 days of free telephone support

Complimentary Support (USA)


What do you mean by "any apps from my computer won't download either" If you can't sync media to your iPod then:


What exactly happens when you try to sync?

Does iTunes see the iPod?

What version of iTunes? You need 12.2 or later.

Do the songs play in iTunes?

Does any media now sync to the iPod?

Do you have the right boxes checked to sync?

iTunes: Syncing media content to iOS devices and iPod

Try syncing using the manual method

Managing content manually on iPhone, iPad, and iPod

My iPods AppStore won't open and it won't download apps of the computer

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